Please, check warranty SSD Intel

[CLe]

We have two ssd but we​ do not check warraty in the website: https://supporttickets.intel.com/

Please check hepl Us​

Thanks,

Cung Lê​

[CLe]

Hi Josh B!

I need this 2 ssd warranty! We import from the distributor Viet Son company on May 26, 2015

Please check help us 

[JosafathB_Intel]

Hello Cle,

Thank you for your reply.

To further assist you we would appreciate if you can provide us with the following information:

1.  Please describe the troubleshooting done by you to determine that the SSDs are defective and need to be replaced.
2. Provide us with the SMART details.CSV file (SMART logs), this logs can be extracted from your "Intel® SSD 535 Series" by using the Intel® Solid State Drive Toolbox in the “IntelSolidStateDriveToolboxUserGuide.pdf” (https://www.intel.com/content/www/us/en/support/articles/000020382/memory-and-storage.html) section 3.2 you can find the instructions on how to get this file.
3. We would like to know if the SSDs are detected by your PC BIOS.

We will be looking forward to your reply.

Best regards,

Josh B.

Intel Customer Support Technician

A Contingent Worker at Intel

[CLe]

The SSD is bad sector and heathy < 50%

[JosafathB_Intel]

Hello Cle,

Thank you for your reply and for the information provided.

To further assist you, we would appreciate if you can review and provide us with the following information:

• Provide us with the SMART details.CSV file (SMART logs), this logs can be extracted from your "Intel® SSD 535 Series" by using the Intel® Solid State Drive Toolbox in the “IntelSolidStateDriveToolboxUserGuide.pdf” (https://www.intel.com/content/www/us/en/support/articles/000020382/memory-and-storage.html) section 3.2 you can find the instructions on how to get this file.
• Please take into consideration that the media wear-out indicator is expected to be decreasing with the everyday usage of the SSD in your PC.
• The tool that you are using to monitor is a third-party tool that is not validated or supported by us, for that purpose we recommend you to use the Intel® Solid State Drive Toolbox (https://downloadcenter.intel.com/download/28808/Intel-Solid-State-Drive-Toolbox?product=80096)

We will be looking forward to your reply.

Best regards,

Josh B.

Intel Customer Support Technician

A Contingent Worker at Intel

[CLe]

Dear! We send file log Please check Thanks, Cung Lê