P3700 DeviceStatus is *BAD_CONTEXT_2020 33

[FRodr10]

Hi,

I was trying to format one P3700 400GB NVMe Drive but I have an error.

According to Data Center Tool drive is disable logical state and and bad status

I have Dell R730XD with 4 NMVe Drives. All drives same issue

- IntelSSD CVFT3526006D400GGN -

DeviceStatus: *BAD_CONTEXT_2020 V9

Firmware: 8DV10036

FirmwareUpdateAvailable: Please contact Intel Customer Support for further assistance at the following website: http://www.intel.com/go/ssdsupport http://www.intel.com/go/ssdsupport.

ModelNumber: INTEL SSDPE2MD400G4

ProductFamily: Intel SSD DC P3700 Series

SerialNumber: CVFT3526006D400GGN

Index: 4

DevicePath: \\\\.\\SCSI4:

Bootloader: 8B1B0119

- IntelSSD CVFT3525003S800HGN -

DeviceStatus: *BAD_CONTEXT_2020 HA

Firmware: 8DV10036

FirmwareUpdateAvailable: Please contact Intel Customer Support for further assistance at the following website: http://www.intel.com/go/ssdsupport http://www.intel.com/go/ssdsupport.

ModelNumber: INTEL SSDPE2MD800G4

ProductFamily: Intel SSD DC P3700 Series

SerialNumber: CVFT3525003S800HGN

Index: 5

DevicePath: \\\\.\\SCSI5:

Bootloader: 8B1B0119

- IntelSSD CVFT4016001C800HGN -

DeviceStatus: *BAD_CONTEXT_2020 BD

Firmware: 8DV10036

FirmwareUpdateAvailable: Please contact Intel Customer Support for further assistance at the following website: http://www.intel.com/go/ssdsupport http://www.intel.com/go/ssdsupport.

ModelNumber: INTEL SSDPE2MD800G4

ProductFamily: Intel SSD DC P3700 Series

SerialNumber: CVFT4016001C800HGN

Index: 6

DevicePath: \\\\.\\SCSI6:

Bootloader: 8B1B0119

- IntelSSD CVFT3525003H800HGN -

DeviceStatus: *BAD_CONTEXT_2020 ZX

Firmware: 8DV10036

FirmwareUpdateAvailable: Please contact Intel Customer Support for further assistance at the following website: http://www.intel.com/go/ssdsupport http://www.intel.com/go/ssdsupport.

ModelNumber: INTEL SSDPE2MD800G4

ProductFamily: Intel SSD DC P3700 Series

SerialNumber: CVFT3525003H800HGN

Index: 7

DevicePath: \\\\.\\SCSI7:

Bootloader: 8B1B0119

My configuration is :

PowerEdge R730XD

4 x Intel SSD DC P3700 Series

Window Server 2012 R2

Anyone experienced anything similar?

Thanks

[jbenavides]

Hello fernando_rodriguez,

When the Intel® SSD DC P3700 shows as "disable logical state" it means that the drive detected a problem and has locked becaused of it.

In this case, it is strongly advised to http://www.intel.com/content/www/us/en/support/contact-support.html Contact Support and engage your nearest Intel support center.

You may try to https://downloadcenter.intel.com/download/23931/Intel-Solid%20State-Drive-Data-Center-Tool Download Intel® Solid-State Drive Data Center Tool and update to the latest firmware 8DV10171. If the issue persists after the update, or if the update does not complete, please check with the support center for further options.