P3700 DeviceStatus is *ASSERT_FFFF0194 5Q

[idata]

Hi,

I was trying to format my P3700 400GB to enable 4K physical block sizes instead of 512byte.

[root@node tmp]# isdct start -intelssd 1 Function=NVMeFormat LBAFormat=3 SecureEraseSetting=0 ProtectionInformation=0 MetaDataSetting=0

WARNING! You have selected to format the drive!Proceed with the format? (Y|N): YRunning NVMe Format...NVMe Format Successful.

Afterwhich I rebooted and the DeviceStatus is now: *ASSERT_FFFF0194 5Q

If I try to dump any kind of logs, or run any kind of command it fails with: Error: Selected drive is in a disable logical state.

Is this a defective card? Anyone experienced anything similar?

Firmware: 8DV10131

[ASouz7]

Hello Mattdk,

We will be more than glad to assist you with this problem. Please check your private messages.

[idata]

Hi Aleki,

I cannot reply via private messaging as it doesn't work in any of my browsers - typical.. Could you send a private message with your email so that I may contact you there?

Thanks!

[ASouz7]

Mattdk,

In order to guarantee our communication. We advise that you contact our call center. If you are located in The U.S. please call this number: 916 377 7000, if not, please use this link to contact your nearest Intel Contact Center: http://www.intel.com/p/en_US/support/contactsupport Contact Support - We will be more than glad to assist you via phone but you also may have chat available depending on your region.