P3600 SSDPEDME800G4: Driver Freeze Lock

[WGuth]

P3600 SSDPEDME800G4:

I had this NVMe drive working as a secondary drive under Windows 8.1. I tried to shuffle my PCIe slots (ASUS Z97-a) but with the drive in the new PCIe Gen3 slot the system did a series of quick power resets and failed to boot. Back in the old slot I now get the message: 'IntelNVMeDriverFreezeLock: NVMe Device Not Detectable'. The drive has disappeared from the OS. What does this mean? Is there a way to recover the SSD? I am not worried about the data.

[jbenavides]

Hello BillGuthrie,

Here are some initial recommendations you can try:

- Would it be possible to go back to a restore point previously created in Windows?

- Were you using the NVMe driver from Intel? or the in box driver from Windows? Let us know which driver version you had installed.

- You mentioned that the SSD was used as a secondary drive, can you confirm if it contained any data or programs that may have been required or checked by Windows during the startup process?

- Check if you are able to uninstall and delete the current NVMe driver, then download and install https://downloadcenter.intel.com/download/23929/Intel-Solid-State-Drive-Data-Center-Family-for-PCIe-... Intel® Solid-State Drive Data Center Family for PCIe Drivers 1.1.0.1004.

[WGuth]

Hello Jonathan,

Thanks for the feedback.

I was not using Intel's NVMe driver, I was using the Windows 8.1 driver. However I installed the Intel driver as per your suggestion and it did not change the situation, the error message above still appears during system boot-up.

I spent looked into the device information:

Under Windows' Device Manager application I looked under 'Disk drives' and the P3600 is not there, I only find the hard drive on which I installed Windows (the boot drive)

However under the category 'Storage controllers' I do see my newly installed Intel driver 'Intel(R) Solid-State Drive P3700/P3600/P3500/750 Series'.

I right clicked and opened 'Properties' and in the 'Events' tag went to 'View All Events...' and there appears to be a problem.

This is the message: 'Device PCI\VEN_8086&DEV_0953&SUBSYS_37098086&REV_01\4&3834d97&0&0008 had a problem starting'

The more detailed XML info is:

- http://schemas.microsoft.com/win/2004/08/events/event http://schemas.microsoft.com/win/2004/08/events/event">

-

411

0

2

0

0

0x2000000000000000

241

Microsoft-Windows-Kernel-PnP/Configuration

arch_test

-

PCI\VEN_8086&DEV_0953&SUBSYS_37098086&REV_01\4&3834d97&0&0008

oem19.inf

{4D36E97B-E325-11CE-BFC1-08002BE10318}

IaNVMe

0x15

0x0

Is there any useful information there? Do you think the SSD is damaged? Or is there some way I can recover it?

Thanks again

[jbenavides]

Hello BillGuthrie,

Please check your private messages.

We would like to get some additional information, this will help us to determine the actions required to resolve this issue.

[jbenavides]

To provide better assistance for this type of issue, please contact your nearest http://www.intel.com/p/en_US/support/contactsupport Intel Customer Support Center.