05-14-2017 09:23 AM
05-15-2017 03:01 PM
Hello Arman2020,
In order to better assist you with this, could you please let us know the following:-Operating system installed?-If you use Windows*, could you please export the SMART details from https://downloadcenter.intel.com/download/26776/Intel-Solid-State-Drive-Toolbox Intel® Solid-State Drive Toolbox?-Model of your SSDWe will be waiting for your response.Regards,Nestor C05-16-2017 12:26 PM
05-16-2017 02:15 PM
Hello Arman2020,
Thanks for the information provided. We'd like you to please download https://downloadcenter.intel.com/download/26735/Intel-System-Support-Utility-for-the-Linux-Operating... this application and share the file here (Use advanced editor button)We'll be waiting for your response.Regards,Nestor C05-16-2017 09:11 PM
Good morning,
Please find copied and pasted data:
BEGIN OF FILE ----->
# SSU Scan Information
Scan Info:
Version:"1.0.0.0"
Scan Date:"2017/05/17"
Scan Time:"07:03:06"
# Scanned Hardware
Computer:
BaseBoard Manufacturer:"Hewlett-Packard"
Bios Mode:"UEFI"
Bios Version/Date:"F.66,09/22/2015"
CD or DVD:"Not Available"
Platform Role:"Linux reddracon 4.4.0-53-generic # 74-Ubuntu SMP Fri Dec 2 15:59:10 UTC 2016 x86_64 x86_64 x86_64 GNU/Linux"
Processor:"Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz"
Serial Number:"5CG3466F59"
SMBIOS Version:"2.7"
Sound Cards:"HDA-Intel - HDA Intel HDMI"
Sound Cards:"HDA Intel HDMI at 0xd3710000 irq 34"
Sound Cards:"HDA-Intel - HDA Intel PCH"
Sound Cards:"HDA Intel PCH at 0xd3714000 irq 33"
System Manufacturer:"Hewlett-Packard"
System Model:"HP ENVY 15 Notebook PC"
System Type:"x64-based PC"
- Display
- "Intel Corporation 4th Gen Core Processor Integrated Graphics Controller (rev 06) (prog-if 00 [VGA controller])"
Adapter RAM:"size=256M"
Capabilities:"[90] MSI: Enable+ Count=1/1 Maskable- 64bit-"
Capabilities:"[d0] Power Management version 2"
Capabilities:"[a4] PCI Advanced Features"
Caption:"Intel Corporation 4th Gen Core Processor Integrated Graphics Controller (rev 06) (prog-if 00 [VGA controller])"
Device ID:"103c:1963"
Driver:"i915"
Driver Path:"/lib/modules/4.4.0-53-generic/kernel/drivers/gpu/drm/i915/i915.ko"
Driver Provider:"Intel Corporation"
Driver Provider:"Tungsten Graphics, Inc."
Driver Version:""
Flags:"bus master, fast devsel, latency 0, IRQ 30"
I/O Ports:"I/O ports at 6000 [size=64]"
Location:"pci@0000:01:00.0"
Location:"pci@0000:00:02.0"
Manufacturer:"NVIDIA Corporation [10DE]"
Manufacturer:"Intel Corporation [8086]"
Power Management Capabilities:"Power Management version 2"
Refresh Rate - Current:"60.06 59.93 40.04 "
Resolution:"1920x1080 59.93 40.04 "
- Memory
Physical Memory (Available):"2247 MB"
Physical Memory (Installed):"7915 MB"
Physical Memory (Total):"16136 MB"
- "Bottom-Slot 1(top)"
Capacity:"4096 MB"
Configured Clock Speed:"1600 MHz"
Configured Voltage:"Not Available"
Data Width:"64 bits"
Form Factor:"SODIMM"
Interleave Position:"First Position"
Locator:"Bottom-Slot 1(top)"
Manufacturer:"Samsung"
Maximum Voltage:"Not Available"
Minimum Voltage:"Not Available"
Part Number:"471B5173QH0-YK0"
Serial Number:"97EF8D28"
Speed:"Not Available"
Type:"Synchronous"
- "Bottom-Slot 2(under)"
Capacity:"4096 MB"
Configured Clock Speed:"1600 MHz"
Configured Voltage:"Not Available"
Data Width:"64 bits"
Form Factor:"SODIMM"
Interleave Position:"First Position"
Locator:"Bottom-Slot 2(under)"
Manufacturer:"Samsung"
Maximum Voltage:"Not Available"
Minimum Voltage:"Not Available"
Part Number:"471B5173QH0-YK0"
Serial Number:"97EF8D2E"
Speed:"Not Available"
Type:"Synchronous"
- Motherboard
Manufacturer:"Hewlett-Packard"
Product:"1963"
Serial Number:"PDNTB00WD5P5NH"
Version:"KBC Version 93.52"
- Networking
- "Realtek Semiconductor Co., Ltd. RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller (rev 0c)"
Supports auto-negotiation:"Yes"
Advertised auto-negotiation:"Yes"
Auto-negotiation:"on"
Availability:"UP BROADCAST MULTICAST MTU:1500 Metric:1"
Capabilities:"[40] Power Management version 3"
Capabilities:"[50] MSI: Enable+ Count=1/1 Maskable- 64bit+"
Capabilities:"[70] Express Endpoint, MSI 01"
Capabilities:"[b0] MSI-X: Enable- Count=4 Masked-"
Capabilities:"[d0] Vital Product Data"
Capabilities:"[100] Advanced Error Reporting"
Capabilities:"[140] Virtual Channel"
Capabilities:"[160] Device Serial Number 01-00-00-00-68-4c-e0-00"
Capabilities:"[170] Latency Tolerance Reporting"
Caption:"Not Available"
Default IP Gateway:"Not Available"
DHCP Enabled:"Yes"
DHCP Lease Expires:"Not Available"
DHCP Lease Obtained:"Not Available"
DHCP Server:"Not Available"
Driver:"r8169"
Driver Path:"/lib/modules/4.4.0-53-generic/kernel/drivers/net/ethernet/realtek/r8169.ko"
Driver Provider:"Realtek and the Linux r8169 crew <</span>mailto:netdev@vger.kernel.org netdev@vg...