intel ssd toolbox crashes during Optimizer

[zyuan2]

when i run the SSD optimizer, it would always crash at 90% on the green progress bar. it would then create all the intel_trim_files in C: drive and these files stay until i run intel SSD toolbox again which then the trim files all disappear.

i have gotten it to work sometimes, but i do not see any consistency.

intel 750 SSD PCI-E

intel SSD toolbox version 3.3.0

windows 7 ultimate 64 bit

have tried reinstalling SSD toolbox

windows disk clean up option did not work for me

[jbenavides]

Hello,

We are looking into this issue and we'll need some additional information.

1. Intel® SSD toolbox log. This log is created using the "Export" button in the "Homepage" of Intel® SSD Toolbox.

2. Intel® SSD Toolbox runtime log file. This is found in the following location: C:\intel\logs\intelSSDTDK.log

3. Intel® System Identification Utility Report. The application be downloaded from:http://www.intel.com/support/siu.htm?wapkw=system+identification+utility Intel® System Identification Utility - Identify Your Product

If you would like to send the files using other means, please let me know.

[idata]

After doing some intensive troubleshooting...found that the Windows 10 upgrade is the culprit at least for me.

By removing the Pre-Windows 10 update (KB3035583) the SSD Toolbox Optimizer issue was gone...now works fine!

Seem that Windows 10 has some driver issues?

Hope this sheds some light on the problem!

[idata]

Attached is the System ID Utility listing, hope this helps, although the Windows 10 upgrade seems to be the problem for me.

I'm deeply rooted in Windows 7 at least for now and heavely invested in Intel products as listed in the utility.

Intel System Identification Utility Reference Number: 0313 3536

Date Created: Thursday, August 6, 2015 9:48:30 AMADVANCEDSYSTEM INFORMATIONComputer ManufacturerASUSTeK COMPUTER INC.Computer ModelSABERTOOTH X99Operating System (O/S)Microsoft Windows 7 Professional Edition Service Pack 1 (build 7601), 64-bitOperating System Build (O/S)7601Operating System (version)6.1.7601O/S Language0409System RAM34 GB.NET Framework Version3.5.30729.5420CD or DVD DeviceASUS DRW-24B1ST j SCSI CdRom DeviceSystem Hard Drive OverviewSystem Total Storage Size:4.5 TBLocal Disk E:\3.6 TBUsed space:143.2 GBFree Space:3.5 TBLocal Disk D:\465.6 GBUsed space:3.4 GBFree Space:462.3 GBMemory DetailTotal Physical Memory34 GBAvailable Physical Memory26.5 GBTotal Virtual Memory2.0 GBPhysical Drive1MakerWDCModelWD4000F9YZ-09N20Bus TypeSATAPhysical Drive2MakerSamsungModelSSD 850 EVO 500GBus TypeSATASolid State Drive Firmware Version500GEMT0Internet Browser [101]Internet ExplorerInternet Browser Version [101]11.0.9600.17914GRAPHICS INFORMATIONGraphics Product [1]NVIDIA GeForce GTX 960Video Memory4.0 GBCurrent Graphics Resolution2560x1440Current Color Depth32 Bits Per PixelMOTHERBOARD INFORMATIONManufacturernot detected...

[zyuan2]

Problem signature:

Problem Event Name: BEX

Application Name: Intel SSD Toolbox.exe

Application Version: 3.3.0.400

Application Timestamp: 55494079

Fault Module Name: MSVCR90.dll

Fault Module Version: 9.0.30729.6161

Fault Module Timestamp: 4dace5b9

Exception Offset: 0006ccd5

Exception Code: c0000417

Exception Data: 00000000

OS Version: 6.1.7600.2.0.0.256.1

Locale ID: 1033

Additional Information 1: 9cae

Additional Information 2: 9caeefd72dcb65e15149b89918f8e788

Additional Information 3: 3f03

Additional Information 4: 3f034b1b79e0db294568f19fb3141177

[idata]

I also have the exact same problem!

All drivers and Bios are the latest update and still the SSD Toolbox crashes when using the Optimizer as described above!

Is there any help with a SSD Toolbox update?

Intel 750 400gb Installed as boot drive

ASUS Sabortooth Z99 Motherboard

Intel i7 5960x