05-25-2017 08:50 PM
Based on some other questions I think this error implies a catastrophic error and requires a drive replacement
Please advice.
Pasting some details from isdct outputErrorString : *ASSERT_14C 34
Firmware : G2010140
ModelNumber : INTEL SSDSC2BB016T6
PhyConfig : Selected drive is in a disable logical state.
PhySpeed : Selected drive is in a disable logical state.
05-26-2017 07:34 AM
Hello Kthommandra,
We understand that your SSD is reporting a logical disable state error and as you mentioned, this could mean this is a catastrophic failure on the drive.One thing we noticed from the screenshot attached is that the firmware on the drive is out of date; The latest version for this drive is G2010150, you could try it using the https://downloadcenter.intel.com/download/26749/Intel-SSD-Data-Center-Tool Intel® SSD Data Center Tool, if this does not work, we encourage you to please get in contact with our http://www.intel.com/content/www/us/en/support/contact-support.html support department.Please let us know the outcome.Regards,Nestor C05-26-2017 08:55 AM
It doesn't allow updating the FW when it is in this state.
05-26-2017 09:22 AM
I was able to collect AssertLog and EventLog from this drive.
I understand that drive needs to be replaced bur does collecting these logs help your support department explain the failure ?
05-29-2017 01:22 PM
Hello Kthommandra,
Actually yes, when contacting them please share the logs you have and they will further assist you with both requests.Regards,Nestor C