Solidigm

sunswat · ‎02-14-2019

JosafathB_Intel · ‎02-14-2019

Hello sunswat, Thank you for contacting Intel® SSD Support. In order to further assist you regarding your inquiry related to your Intel® SSD DC S4500 Series. We will appreciate if you can provide us with the following information: • The SSU logs. 1- Go to https://downloadcenter.intel.com/download/25293/ and download the software. 2- When finished downloading it, open it. 3- Attach the file obtained to your reply. • The SMART logs extracted from your Intel® SSD DC S4500 Series. The Intel’s Data Center Tool (DCT) can be used to read out the SMART attributes to download this tool please follow this link: https://downloadcenter.intel.com/download/28460/Intel-SSD-Data-Center-Tool-Intel-SSD-DCT-?product=87... We will be looking forward to your reply. Have a nice day. Best regards, Josh B. Intel® Customer Support Technician Under Contract to Intel Corporation

sunswat · ‎02-18-2019

Thank you for answer.

The same symptoms have occurred in our office tests.

In addition, our clients have tested in a variety of ways.

[method 1]

Intel SSD Firmware upgrade.

[method 2] LSI3008 Raid Controller Firmware upgrade, etc.

All of the same symptoms have occurred and did not occur on the Intel SSD S4510 Disk.

We will send you information.

JosafathB_Intel · ‎02-18-2019

Hello, sunswat, Thank you for your reply. In order to further assist you and to discard any hardware issue related to your SSD, we will appreciate if you can provide us with the Logs requested on our previous post. We will be looking forward to your reply. Best regards, Josh B. Intel® Customer Support Technician Under Contract to Intel Corporation

sunswat · ‎02-19-2019

Thanks for the answer.

Attach the /var/ log/messages file.

These symptoms are not continuous symptoms.

We have had 115 of 1883 trials.

I tested the write speed with dd command after booting.

I understand that this issue now appears on many sites.