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- Re: Intel S3500 1.6TB with G2010141 firmware updat...
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12-14-2018 09:12 PM
Hello.
I have Intel DC S3500 HD 1.6TB drive, model SSDSC2BB016T40. The drive has SA: H39692-302. The drive contains firmware G2010141. I want to update to latest G2010150 but all Intel tools, namely the SSD Toolbox, Data Center Tool and Firmware update tool report the drive has the latest firmware and won't update it (all tools in latest versions).
I contacted Intel support through chat some time ago and they told me this is a HP drive. I have contacted both HP and HPE and both say it is not their drive. The fact is there is no markings on the label to indicate HP (or any other brand) and the drive comes with firmware that follows Intel generic firmware naming rather than HP (such as 4IWVHPG0), Dell (DLxx) or Lenovo (D201LD10) specific firmware. To me this drive looks like an original Intel drive. In fact even Intel in his INTEL-SA-00050 security bulletin says Intel S3500 drives come with G2010141 firmware.
Will Intel release a tool that will update this drive from G2010141 to latest G2010150?
Thank you.
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12-28-2018 06:41 PM
Hi,
Just to summarize what we have discussed here, our tools don’t recognize the firmware G2010141 as a previous release version, so they won’t allow to update it to G2010150.
Regards,
Diego V.
Intel Customer Support Technician
Under Contract to Intel Corporation
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12-21-2018 10:59 PM
Hello.
I've tried to send you the proof to you few days back using private message. I will try again.
Best regards,
Petr
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12-21-2018 11:05 PM
Hi Petr,
I just sent you a private message. Please check if you received it. If so, just reply to it with the proof of purchase.
Regards,
Diego V.
Intel Customer Support Technician
Under Contract to Intel Corporation
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12-21-2018 11:10 PM
Hi Petr,
I just received the proof of purchase.
Let us review it and we will post an update soon.
Just to confirm, only one of the 2 units has this firmware version, right (G2010141)? Did the other one come with firmware G2010140?
Have a nice day.
Regards,
Diego V.
Intel Customer Support Technician
Under Contract to Intel Corporation
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12-21-2018 11:12 PM
Hello.
Great. Thank you very much. Looking forward for some news.
Best regards,
Petr
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12-21-2018 11:14 PM
Just to confirm, only one of the 2 units has this firmware version, right (G2010141)? Did the other one come with firmware G2010140?
Regards,
Diego V.
Intel Customer Support Technician
Under Contract to Intel Corporation
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