Intel 750 SSD Failure on System Resume

[DF2]

Hi there, I recently purchased an Intel 750 SSD (2.5 inch drive, model number SSDPE2MW400G4R5) and am having some major issues with getting it to run smoothly. I originally had it as a boot drive for Windows 10 on a newly purchased Gigabyte GA-Z170X-Gaming G1 Motherboard. Everything with the installation went smoothly. The drive was connected to the motherboard via the M.2 to U.2 Add-in-Card. My experience was fine until attempting to resume from the sleep or hibernation state on my computer. Except for a few random instances, the SSD failed to resume the system from sleep and would eventually give up and restart the system altogether. Specifically, my monitors would show nothing and have no display signal, further my mouse and keyboard would quickly disconnect (after waking the computer) and stay disconnected. However, The computer fans would turn on along with all interior lights and stay running. After auto-restarting, I would then be greeted with a blue screen of death with the error message "INACCESSIBLE_BOOT_DEVICE". After the next restart (due to the BSOD), the system would then boot fine, usually taking me to the state where i had originally left the computer when it was slept. Attempting the hibernation state would cause the same error (INACCESSIBLE_BOOT_DEVICE) to appear which would then cause a restart which (after automatic windows repair at the splash screen), would load where i left off at before hibernating the computer. The ensuing hours were then dedicated to trying to find the root cause of the problem. I'll briefly summarize the actions (that I can remember) taken below:

• Downloaded Intel SSD Toolbox and ensured all drivers were up to date.
• Uninstalled and reinstalled intel ssd drivers along with various others such as nvidia display drivers.
• Changed Power State options to high performance, and changed the hard drive turn off option to "never"
• Downloaded the latest (non-beta) BIOS version for Motherboard. Specific version ID was changed from F2 to F3 (Full hardware info will be provided below)
• Ran Windows Memory Diagnostic Test, which came back with no errors on the RAM.
• Ran Full Diagnostic Test on SSD through Intel SSD Toolbox, which came back with no errors.
• Re-checked for any loose connections within computer case.
• Uninstalled various non-core programs, and closed non-critical processes before attempting to sleep. Most likely coincidental and non-repeatable, I actually did get the system to resume a few times from the sleep state doing this method. However, after restarting and closing out the same programs and processes, I could not replicate the result. A couple hours of attempts and I gave up on this path.
• Uninstalled windows 10 altogether and reinstalled Windows 8 cleanly. The issue still persisted in the hibernation and sleep state on windows 8 as well.

At this point, I was out of ideas and decided that the best path forward was to put windows 10 on my SAMSUNG 840 EVO 500 GB to further isolate, confirm, and better diagnose the Intel 750 SSD and the drivers as the underlying issue. As a result, I disconnected all other hard drives/SSD's along with the Intel 750 SSD and installed Windows 10 on the Samsung SSD, I once again attempted the sleep and hibernation states multiple times and over several restarts after installing various programs and drivers. I did not have any issue occur once. The system resumed in roughly 7-10 seconds every time, without a problem.

I now connected all my other storage devices to my PC to once again test for problems. First of all, the Intel 750 SSD was detected and accessible under my devices and drives. I then proceeded to test the sleep state once again without issue on multiple instances. However, the total time to resume from the sleep state increased to roughly 20-30 seconds. Further, the Intel 750 SSD was now no longer detected by windows. Checking Event Viewer lists two relevant entries occurring during system resume.

1. Error at 12:54:59 AM at Source "stornvme" (event id 11): The driver detected a controller error on \Device\RaidPort2.
2. Warning at 12:55:04 AM at Source "disk" (event id 157): Disk 4 has been surprise removed.

At this point, I entered into Device Manager and disabled, and then re-enabled the "standard NVM Express Controller". This immediately caused windows to detect the ssd once again and fixed my issue (until the next sleep state is attempted). If anyone could provide any guidance to me on this issue it would be much appreciated. I do know that users have had similar issues with other M.2 SSD's not resuming from sleep state. One solution I've also read about is to disable link power management? However, I don't want to attempt anything else until I perhaps hear from someone with more experience on solving an issue like this. Thanks so much for reading this far, I'll provide a summary of my specs below, but please let me know anything else needed to help aid you all in solving this!

Operating System

Windows 10 Home 64-bit

CPU

Intel Core i3/i5/i7 6xxx @ 3.50GHz 23 °C

Skylake 14nm Technology

RAM

16.0GB

Motherboard

Gigabyte Technology Co., Ltd. Z170X-GamingG1 (U3E1) 28 °C

Graphics

XB270HU (2560x1440@144Hz)

VG248 (1920x1080@144Hz)

VG248 (1920x1080@144Hz)

TOSHIBA-TV (1920x1080@60Hz)

NVIDIA GeForce GTX 980 (EVGA)

NVIDIA GeForce GTX 980 (EVGA)

ForceWare version: 353.62

SLI Enabled

Storage

223GB SanDisk SDSSDHII240G (SSD)

931GB TOSHIBA DT01ACA100 (SATA)

223GB KINGSTON SV300S37A240G (SSD)

931GB TOSHIBA DT01ACA100 (SATA)

372GB NVMe INTEL SSDPE2MW40 (Unknown)

465GB Samsung SSD 840 EVO 500GB (SSD)

931GB TOSHIBA DT01ACA100 (SATA)

Optical Drives

HL-DT-ST BDDVDRW UH12NS30

Audio

Sound Blaster ZxRi

[MGuy]

It's good that people are bringing this to the attention of Intel. I submitted a ticket about this and it has just been escalated to the engineering team. I will share any additional information I get on here of relevance to help you guys out. Cheers

-Omni

[DF2]

Well I certainly feel your pain! I'm sure Intel will get this sorted eventually

[TArnd]

I had the same problems on my Asrock z87 Killer (got Bios from Asrock). I thought, my BIOS is the problem, but we are not alone. 😉

1st, i had a problem, that the drive isn't detected on cold boot. Every reset is working fine, but it wasn't visible (Windows Boot Manager doesn't show up in BIOS as 1st Boot Device). So i think resume have the same problem, no drive found and windows crashes.

After some experiments i just put the drive in the third x4 Slot. Suddenly also the drive is detected just after a cold boot... so perhaps try an other PCIe slot on the mainboard.

For x1 link Speed:

Then i found out, that after a cold boot in the working PCIe Slot the link speed is also just x1, not 4x. This i could fix with just setting in the BIOS Gen3 instead of Auto for the corresponding PCIe slot.

Everything is working now, but the slow boot times are still a pain in the xxx. The Samsung SM951-NVMe drives are out in Germany now. I think i will swap the drive and get some money back. I am curious if it will be working to copy Windows 10 from one drive to another like AHCI in the past.

[jbenavides]

Hello,

We are very interested in resolving this condition and would like to get more information about it. Please confirm you have applied the following actions:

1. Install thehttps://downloadcenter.intel.com/download/23929/Intel-Solid-State-Drive-Data-Center-Family-for-PCIe-... Intel® Solid-State Drive Data Center Family for PCIe Drivers, the latest version at this time is 1.2.0.1002.

2. Please make sure the BIOS in you system is up to date. Also, disable the BIOS Feature: Fast Boot, and verify that the OS and Boot features are set correctly. For reference, you can review the following document (this was created for motherboards with the X99 and Z97 chipsets):

http://www.intel.com/support/ssdc/hpssd/sb/CS-035481.htm Intel® High Performance Solid-State Drives — Booting an NVMe* PCI Express* Solid State Drive

3. Try disabling Windows* Fast Startup and check if this solves the problem.

If the issue persists at this point, please use https://downloadcenter.intel.com/download/18455/Intel-Solid-State-Drive-Toolbox Intel® Solid-State Drive Toolbox, current version is 3.3.1, and obtain the SSD logs.

This can be retrieved by clicking the Export button in the bottom–right section of the Toolbox home window.

[jbenavides]

Hello.

We performed additional investigation about this behavior with Asus X99-A and MSI Z170A Gaming M7 motherboards (we do not have your exact motherboard models at hand available for tests); we tried both AIC and 2.5" versions of the 750 with both Intel and inbox NVMe drivers after fresh Windows 10 installation. We were not able to reproduce any of the reported issues during our testing. Considering this, there does not appear to be any general issue with the Intel® SSD 750 series or Intel® NVMe driver, that would cause the 750 not to resume after sleep. Here are some aspects for each of the specific cases reported:

For Pc_tuner and WalGam, the issue appears to be related to particular motherboard design or BIOS implementation of Asus Z170-based boards. While we believe this may not be an issue with the Intel components, we will try our best to get Asus Z170-based motherboard to our labs and do tests on our side to ensure better user experience with 750 series. Once we have any news from our testing, we will update this thread. You might want to contact the http://www.intel.com/support/oems.htm Motherboard OEM support to confirm any settings that may be affecting PCIe* and NVME.

The issue seen by Omni_Gamer seems to be different, based on the symptoms described, but we were not able to reproduce it either. Our advice is to contact MSI for support, we would like to mention that we will continue our tests to try and reproduce this behavior.

KOKOtm, the issue you mentioned is different than the main topic discussed in this thread and does not appear to be related to the 750 SSD, since it was fixed by changing PCIe slot and setting PCIe speed in BIOS. We are glad that everything is running smoothly now.

- Regarding the boot time of the Intel® SSD 750, we are glad to inform that the new firmware contains significant improvements for this. You can check the latest update about 750 boot times in this community thread: