Intel 750 SSD Failure on System Resume

[DF2]

Hi there, I recently purchased an Intel 750 SSD (2.5 inch drive, model number SSDPE2MW400G4R5) and am having some major issues with getting it to run smoothly. I originally had it as a boot drive for Windows 10 on a newly purchased Gigabyte GA-Z170X-Gaming G1 Motherboard. Everything with the installation went smoothly. The drive was connected to the motherboard via the M.2 to U.2 Add-in-Card. My experience was fine until attempting to resume from the sleep or hibernation state on my computer. Except for a few random instances, the SSD failed to resume the system from sleep and would eventually give up and restart the system altogether. Specifically, my monitors would show nothing and have no display signal, further my mouse and keyboard would quickly disconnect (after waking the computer) and stay disconnected. However, The computer fans would turn on along with all interior lights and stay running. After auto-restarting, I would then be greeted with a blue screen of death with the error message "INACCESSIBLE_BOOT_DEVICE". After the next restart (due to the BSOD), the system would then boot fine, usually taking me to the state where i had originally left the computer when it was slept. Attempting the hibernation state would cause the same error (INACCESSIBLE_BOOT_DEVICE) to appear which would then cause a restart which (after automatic windows repair at the splash screen), would load where i left off at before hibernating the computer. The ensuing hours were then dedicated to trying to find the root cause of the problem. I'll briefly summarize the actions (that I can remember) taken below:

• Downloaded Intel SSD Toolbox and ensured all drivers were up to date.
• Uninstalled and reinstalled intel ssd drivers along with various others such as nvidia display drivers.
• Changed Power State options to high performance, and changed the hard drive turn off option to "never"
• Downloaded the latest (non-beta) BIOS version for Motherboard. Specific version ID was changed from F2 to F3 (Full hardware info will be provided below)
• Ran Windows Memory Diagnostic Test, which came back with no errors on the RAM.
• Ran Full Diagnostic Test on SSD through Intel SSD Toolbox, which came back with no errors.
• Re-checked for any loose connections within computer case.
• Uninstalled various non-core programs, and closed non-critical processes before attempting to sleep. Most likely coincidental and non-repeatable, I actually did get the system to resume a few times from the sleep state doing this method. However, after restarting and closing out the same programs and processes, I could not replicate the result. A couple hours of attempts and I gave up on this path.
• Uninstalled windows 10 altogether and reinstalled Windows 8 cleanly. The issue still persisted in the hibernation and sleep state on windows 8 as well.

At this point, I was out of ideas and decided that the best path forward was to put windows 10 on my SAMSUNG 840 EVO 500 GB to further isolate, confirm, and better diagnose the Intel 750 SSD and the drivers as the underlying issue. As a result, I disconnected all other hard drives/SSD's along with the Intel 750 SSD and installed Windows 10 on the Samsung SSD, I once again attempted the sleep and hibernation states multiple times and over several restarts after installing various programs and drivers. I did not have any issue occur once. The system resumed in roughly 7-10 seconds every time, without a problem.

I now connected all my other storage devices to my PC to once again test for problems. First of all, the Intel 750 SSD was detected and accessible under my devices and drives. I then proceeded to test the sleep state once again without issue on multiple instances. However, the total time to resume from the sleep state increased to roughly 20-30 seconds. Further, the Intel 750 SSD was now no longer detected by windows. Checking Event Viewer lists two relevant entries occurring during system resume.

1. Error at 12:54:59 AM at Source "stornvme" (event id 11): The driver detected a controller error on \Device\RaidPort2.
2. Warning at 12:55:04 AM at Source "disk" (event id 157): Disk 4 has been surprise removed.

At this point, I entered into Device Manager and disabled, and then re-enabled the "standard NVM Express Controller". This immediately caused windows to detect the ssd once again and fixed my issue (until the next sleep state is attempted). If anyone could provide any guidance to me on this issue it would be much appreciated. I do know that users have had similar issues with other M.2 SSD's not resuming from sleep state. One solution I've also read about is to disable link power management? However, I don't want to attempt anything else until I perhaps hear from someone with more experience on solving an issue like this. Thanks so much for reading this far, I'll provide a summary of my specs below, but please let me know anything else needed to help aid you all in solving this!

Operating System

Windows 10 Home 64-bit

CPU

Intel Core i3/i5/i7 6xxx @ 3.50GHz 23 °C

Skylake 14nm Technology

RAM

16.0GB

Motherboard

Gigabyte Technology Co., Ltd. Z170X-GamingG1 (U3E1) 28 °C

Graphics

XB270HU (2560x1440@144Hz)

VG248 (1920x1080@144Hz)

VG248 (1920x1080@144Hz)

TOSHIBA-TV (1920x1080@60Hz)

NVIDIA GeForce GTX 980 (EVGA)

NVIDIA GeForce GTX 980 (EVGA)

ForceWare version: 353.62

SLI Enabled

Storage

223GB SanDisk SDSSDHII240G (SSD)

931GB TOSHIBA DT01ACA100 (SATA)

223GB KINGSTON SV300S37A240G (SSD)

931GB TOSHIBA DT01ACA100 (SATA)

372GB NVMe INTEL SSDPE2MW40 (Unknown)

465GB Samsung SSD 840 EVO 500GB (SSD)

931GB TOSHIBA DT01ACA100 (SATA)

Optical Drives

HL-DT-ST BDDVDRW UH12NS30

Audio

Sound Blaster ZxRi

[jbenavides]

Hello Hielko,

The issue you describe is different from the original one mentioned in this thread. We've actually had similar reports with some Z170 motherboards, please check the following threads for more information about this topic, feel free to reply on them if you have any more questions:

[BGref]

"and it appears to be a due to a combination of factors"

@jonathan_intel Could you please elaborate on that? I'm curious which factors are involved with this issue.

(Note: I don't have a 750-series SSD, since I regularly use sleep and hibernate, this problem is a reason not to get one....)

[jbenavides]

Hello bartgrefte,

The previous comment was a reminder that the success to resume from sleep and hibernate involves many hardware and software components (OS, Motherboard, SSD, BIOS, drivers, etc).

It is advised to make sure the motherboard is fully compatible NVMe drives, follow the installation recommendations from the Computer Manufacturer, and also the ones from reference documents linked to this thread.

I would like to mention that the amount of reports of this type has reduced a lot recently, as new system updates are now available. Using the latest SSD firmware and drivers, as well as system BIOS are the main actions to prevent this type of behavior.

[BC4]

Hello, I just wanted to mention i had the same problem (Intel 750 + Gigabyte Z170X Gaming 7) with the SSD not resuming after sleep.

The solution for me (after installing required drivers and firmware) was asking Gigabyte support for Bios F6b (F6c did not worked for me).

However, i had to set "Storage Boot Option Control" as LEGACY ONLY and "Other PCI Device ROM Priority" as UEFI ONLY for the drive to be recognized after saving the changes AND for it to resume after sleep. If i had both options set to UEFI only, the drive would not be recognized after than changes and i would be looped to the BIOS again.

Regardless with my issue fixed, I'm quite happy with the performance and recommend the SSD to others.

(Win 10 btw)

[JLIM22]

I have a same problem and symptoms in my pc ( Gigabyte GA-170M-D3H + intel ssd 750 pci e 3.0 ×4 slot + windows 8.1 )

This mainboard have a problem recognizing intel ssd 750.

While booting windows 8.1 sometimes this mainboard recognize intel ssd 750 correctly, but sometimes it doesn't recognize intel ssd 750.

After windows goes to sleep mode, It does not awake from sleep mode but everything is OK(Cpu fan is working perfeclty, Chassis Fan is working perfeclty)

I don't know what is the reason.

In my opinion intel SSD 750 has a bad compatibility with intel 170 motherboard chipset and other mainboard vendor.