I/O errors after secure erasing 540s M2 drive - any hope ?

[pwlees]

Experienced a number of freeze-up errors on my 540s M2 drive (SSDSCKKW240H6)

Took the following steps:

• applied latest firmware --> returned OK (currently LSF042C)
• attempted to copy data off, but encountered too many I/O errors
• secure erased drive on linux using hdutil (as per https://grok.lsu.edu/article.aspx?articleid=16716)
• ran extended offline smartctl test --> log showed that the scan succeeded
• no apparent errors in SMART attributes

Everything seems OK - but when I try to create a partition table on the newly-erased drive, I get I/O errors, and can't write any data.

I tried a second secure erase... but still experiencing the I/O errors.

Any suggestions, or is this device simply FUBAR ?

command & log output here: http://bit.ly/2BRRI7h

[n_scott_pearson]

Sounds like it is in trouble. Odd that S.M.A.R.T. is not predicting a failure, considering the errors.

...S

[DiegoV_Intel]

Hi pwlees,

Thank you for posting in the Intel® communities.

I understand you are getting I/O errors in the SSD. Is there any chance that you can connect the drive in a Windows* system and run the Intel® SSD Toolbox to perform a Full Diagnostic Scan and also to provide the drive details using this tool?

The tool can be downloaded from the following site: https://downloadcenter.intel.com/download/28447/Intel-Solid-State-Drive-Toolbox

To export the drive details, just click on the “Export” button at the lower right corner, and attach the file in your response.

Have a nice day.

Regards,

Diego V.

Intel Customer Support Technician

Under Contract to Intel Corporation

[pwlees]

Thanks for the reply.

I ran a Full Diagnostic Scan on the drive & the result was : Read Scan Completed Successfully.

Drive details attached.

I still cannot create a partition. Windows Disk Management "could not perform the request because of an an I/O device error"

Note that the computer is an Intel "SkullCanyon" (NUC6i7KYK) NUC. I have tried the SSD in both slot 0 and slot 1. Same problem. Other SSD's are working correctly in each slot.

[JosafathB_Intel]

Hello pwlees, Thank you for having contacted Intel® Memory & Storage Support. This is just a friendly reminder that your case remains open. Should you need our technical assistance please do not hesitate to contact us back. Best regards, Josh B. Intel® Customer Support Technician Under Contract to Intel Corporation