I have a 320 series 600gb drive that reports as being a 480gb drive. What is wrong?

[Glaurung]

I have done a secure erase, removed all partitions and recreated them after a reboot. Nothing will make the drive budge from saying that it's a 480gb drive instead of a 600gb drive.

I tried googling the problem and did not find anything informative.

In SSD toolbox, it says the drive is an "SSD 320 series 480gb," and it says the drive is model number ssdsa2cw600g3 with firmware 4pc10362. Serial number of the drive as reported by Toolbox is btpr303300ea600fgn.

Toolbox thinks the firmware is up to date but I do have an older version of toolbox (taking apart my mac to put the drive in for more testing is too much work and the only desktop I have handy is an old thing running XP)

[n_scott_pearson]

Hhmmm, I wonder if this drive is reporting a lesser size because of space lost due to wear out. It's also only got a SATA II interface. My personal opinion is that you should return it.

...S

[Glaurung]

I forgot to say, Toolbox says it has 100% of life left. Considering that it was supposed to be used that seems unlikely. Something is obviously badly wrong with it.

[Santiago_A_Inte · Accepted solution]

Hi Glaurung,

Thank you for your contact to Intel® SSD Support Group with your request for support on your Intel® SSD 320 Series (600GB, 2.5in SATA 3Gb/s, 25nm, MLC) 9.5mm, OEM Pack drive.

First of all, we have to thank community members, who have provided an excellent support for your case.

In order to get additional support from our group, we will appreciate your collaboration on sending us the SSU Logs (*.txt file), along with the S.M.A.R.T. attributes (*.CSV format), in order to run them through our tools to offer you, our point of view.

Please make sure your are using the latest version of Intel® Solid State Drive Toolbox; just follow this link to download it: https://downloadcenter.intel.com/download/28674/Intel-Solid-State-Drive-Toolbox 

As per the information you have provided, your drive is running the latest Firmware and its warranty expired on May 4th 2018.

For additional warranty information, you can access https://supporttickets.intel.com/?lang=en-US

We will be looking forward to your reply.

Best regards,

Santiago A.

Intel® Customer Support Technician

Under Contract to Intel Corporation

[Santiago_A_Inte]

Hi Glaurung,

Greetings from Intel® SSD Support Group, we are handling a case on your request for support for your Intel® SSD 320 Series (600GB, 2.5in SATA 3Gb/s, 25nm, MLC) 9.5mm, OEM Pack.

This is a friendly reminder your case remains open, awaiting for your reply.

Please let us know if you might need further assistance.

Have a nice day.

Santiago A.

Intel® Customer Support Technician

Under Contract to Intel Corporation

[Santiago_A_Inte]

Hi Glaurung,

Greetings from Intel® SSD Support Group.

This is to let you know this case is being closed.

Please feel free to get back to Intel® communities, whenever you might feel necessary.

Have a nice day.

Santiago A.

Intel® Customer Support Technician

Under Contract to Intel Corporation