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- Solidigm
- Solid State Drives (NAND)
- Re: How to turn off devsleep function so my 535 SS...
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01-02-2019 09:18 PM
Didn't have this issue until a few months ago, everytime I need to start my computer and recognize my boot drive, I need to either clear CMOS, or restore default settings. I noticed another closed thread that apparently had a link to solve this problem, but Intel sent it out in private messages. The link seemed to work for some people, and I would like it as well if possible.
Thanks,
Andrew
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01-02-2019 09:46 PM
Hi Andrew,
Thank you for posting in the Intel® communities.
Below are the instructions to flash your drive with a new firmware version that will disable the DevSleep feature. Please follow these steps and let me know if it worked.
- Download the issdfut_2.0.15.iso file from the following site: https://downloadcenter.intel.com/download/25348
- Go to the following site and download the Rufus software https://rufus.akeo.ie/
- Connect an empty USB flash drive to the PC.
- Open Rufus and change only the option Device and select your USB. Then go to ISO image, click on Search and select the issdfut_2.0.15.iso image.
- Go to your BIOS -> Boot -> Boot priority and select the USB flash drive as primary boot device.
- Re-boot your PC. It should boot from the USB flash drive and enter into the firmware update tool for your SSD.
- Update the firmware and then boot windows.
- If it does not boot into the USB flash drive or it gives you an error, please go to BIOS and change the boot mode to Legacy Only. Then try again.
Please try this process and let me know the results.
Have a nice day.
Regards,
Diego V.
Intel Customer Support Technician
Under Contract to Intel Corporation
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01-03-2019 11:30 PM
So far, so good. I'll probably need another 2/3 days to confirm 100& though.
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01-04-2019 12:04 AM
Hi Andrew,
That’s good.
Let’s keep monitoring the drive and if the issue happens again, let us know.
Have a nice day.
Regards,
Diego V.
Intel Customer Support Technician
Under Contract to Intel Corporation
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01-07-2019 07:25 PM
Hi Andrew,
Do you have any updates about the drive after the weekend?
Regards,
Diego V.
Intel Customer Support Technician
Under Contract to Intel Corporation
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01-07-2019 07:29 PM
I would say the previous problem has been fixed. I've rebooted about half a dozen times and it seems fine. If you need to close a support ticket, go ahead. I should be fine on my end. Thank you for the assistance!
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01-07-2019 07:31 PM
Hi Andrew,
Thank you for the confirmation.
If you ever have another issue with the drive, please don’t hesitate to open a new thread.
We’ll try to help you in any way we can.
Have a nice day.
Regards,
Diego V.
Intel Customer Support Technician
Under Contract to Intel Corporation
