How to fix Windows 10 and incorrect DC P4500 SSD Capacity?

[EGear]

I have a Intel® SSD DC P4500 Series 4.0TB, AIC PCIe 3.1 card installed in a desktop running Windows 10 Home (GPT and UEFI BIOS have been enabled); however, Windows, and SSD Toolbox both show capacity of 1.9TB when it should be 4TB.

Is there anything I'm missing or should be configuring to get it to utilise full 4TB capacity?

Some output below from Intel DC Tool:

C:\isdct> .\isdct.exe show -intelssd

- Intel SSD DC P4500 Series -

Bootloader : 0136

DevicePath : \\\\.\\PHYSICALDRIVE0

DeviceStatus : Healthy

Firmware : QDV101D1

FirmwareUpdateAvailable : The selected Intel SSD contains current firmware as of this tool release.

Index : 0

ModelNumber : INTEL SSDPEDKX040T7

ProductFamily : Intel SSD DC P4500 Series

PhysicalSize : 1900000000000

[DiegoV_Intel]

Hi EGear,

I have been investigating about this, however I would like to check the label on the drive as well as the proof of purchase. Could you please take a screenshot of the drive to see the label on it, and attach the proof of purchase here to check it too?

I’ll be waiting for your response.

Have a nice day.

Regards,

Diego V.

Intel Customer Support Technician

Under Contract to Intel Corporation

[EGear · Accepted solution]

Hi Diego,

Unfortunately I am unable to supply the screenshot of the drive with the label as I have returned it as faulty to the vendor.

Thanks for all your effort in trying to resolve this.

Kind regards,

E

[DiegoV_Intel]

Hi EGear,

I understand. Thank you for the update.

If you ever have another issue or any concern, please don’t hesitate to post a new thread. We’ll try to help you in any way possible.

Have a nice day.

Regards,

Diego V.

Intel Customer Support Technician

Under Contract to Intel Corporation