error code 19 when updating firmware on S2500 (tool box 3.3.4)

[LGran]

I can't update firmware on S2500.

I tried toolbox 3.3.3 and 3.3.4

The actual firmware is RG20.

There is 2 SSD S2500 in RAID1.

Booth drives show a fast degradation at 83% (within 1 year and low usage 1.7Tb)

Same issue with both drives.

[idata]

mailto:luc@informalg.ca luc@informalg.ca,

Could you please download the latest version of the Intel® Solid State Drive Toolbox and let us know if the error still shows up?

Version: 3.3.5

Link: https://downloadcenter.intel.com/download/18455/Intel-Solid-State-Drive-Toolbox Download Intel® Solid State Drive Toolbox

[idata]

mailto:luc@informalg.ca luc@informalg.ca,

We would like to know if you still require more assistance or if the latest version worked for you.

Please let us know.

[LGran]

As a follow up, now the drives are at 73% wear out, and one drive just fail.

All the S2500 that I sold, show a premature wear out %.

I guess that they will fail soon like the 320 series.

[idata]

Hello mailto:luc@informalg.ca luc@informalg.ca,

It seems the drives keep dropping the wear out level, this basically goes directly with the workload you put on the drive; however, this is dropping fast. We suggest you to contact our support department in the following https://customercare.intel.com/?lang=en-US link, they will further assist you with this situation.Regards,NC

[idata]

Hello mailto:luc@informalg.ca luc@informalg.ca,

We would like to know if you were able to get in contact with our support team or if you require any other assistance from us?We will be waiting for your response.Regards,NC