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- Re: Dead SSD, 545s 240GB, customer desperate for f...
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10-19-2020 12:45 PM
Hi all.
My customer has some very important divorce files on his drive, and it suddenly died in his Dell PC. The computer was only 18 months old.
It has been off to a data clinic who have said none of their tools have worked, as they cannot access the firmware of the drive. I *think* the drive is a 545s or something similar - I haven't got the drive with me.
Can anyone recommend anywhere I can send this drive to (UK) ?? He is desperate.
Many thanks!
Solved! Go to Solution.
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10-19-2020 03:53 PM
Hello, @wesd.
Good day and thank you for contacting the Intel Community Support.
I received your ticket regarding data recovery options, I will be glad to assist you.
Please check the link for a list of different data recovery companies.
- Data Recovery Options for Intel® SSDs: https://www.intel.co.uk/content/www/uk/en/support/articles/000006357/memory-and-storage.html
Please check each company website individually as they may have an office close to your location (even if this page just lists USA/Canada contact info), I can confirm that, after checking their websites, some of them do have UK office.
Please also keep in mind what is mentioned in that page:
| Intel does not represent these companies nor recommend one over the other. Also, we don't reimburse customers for this service, and we don't guarantee data recovery services. |
If there is anything else, please let me know.
Best regards.
Bruce C.
Intel Customer Support Technician
A contingent Worker at Intel
6 REPLIES 6
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10-19-2020 03:53 PM
Hello, @wesd.
Good day and thank you for contacting the Intel Community Support.
I received your ticket regarding data recovery options, I will be glad to assist you.
Please check the link for a list of different data recovery companies.
- Data Recovery Options for Intel® SSDs: https://www.intel.co.uk/content/www/uk/en/support/articles/000006357/memory-and-storage.html
Please check each company website individually as they may have an office close to your location (even if this page just lists USA/Canada contact info), I can confirm that, after checking their websites, some of them do have UK office.
Please also keep in mind what is mentioned in that page:
| Intel does not represent these companies nor recommend one over the other. Also, we don't reimburse customers for this service, and we don't guarantee data recovery services. |
If there is anything else, please let me know.
Best regards.
Bruce C.
Intel Customer Support Technician
A contingent Worker at Intel
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10-22-2020 10:19 AM
Hello, wesd.
The thread will be closed right now as the previous post has been marked as the answer and it will no longer be monitored, if you have any other questions or you require any type of assistance from Intel in the future, you can always contact us back.
Best regards.
Bruce C.
Intel Customer Support Technician
A contingent Worker at Intel
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11-23-2020 07:00 AM
Just to let everyone know, that werecoverdata as recommended by intel, currently have our drive and have quoted us £3500 to retrieve these files.
That's right, three THOUSAND five hundred pounds.
DAYLIGHT ROBBERY
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11-23-2020 09:32 AM
It all depends on how important that data is to you. A good backup system is, of course, less expensive.
Doc (not an Intel employee or contractor)
