Acer A0751h/DC S3500 SSD : BIOS does not identify ssd

[AFrol1]

Hi tech folks!

I wanted to upgrade my old netbook Acer A0751h (Intel Atom Z520, ) with SSD DC S3500. But BIOS does not identify the model of the disk and the "operating system is not found" message is shown after loader is started. I have installed into this SSD Ubuntu 14.04.1 successfully and have been able to boot with live usb-stick and mount this ssd (so ssd works correctly). Also this ssd disk is correctly shown in other machines with more recent BIOS and hardware.

What can cause this behavior? Can it be fixed anyhow?

Thank you for your help!

Best,

Alex

[ASouz7]

Ruppro,

We have some recommendations when the SSD is not recognized. We also recommend that you do a back-up of all relevant information before any procedure to avoid permanent data loss.

• Make sure both the SATA data cable and SATA port are clean and dirt free.
• Check SATA power cable to see if it has no damage and is properly connected.
• Change the SATA port where SSD is connected.
• Check for firmware updates on the SSD.
• Check if BIOS is updated and also check if settings are properly set, especially the SATA mode setting.
• If you have another system available, check the SSD in that system to see if you are getting the same results.

*Note: SSD's connected via a USB-SATA adapter or enclosure will not be visible in the Intel® Solid-State Drive Toolbox so have it connect via SATA directly.

Please, check the link below for further assistance if the issue still persists after you have done all the steps above.

http://www.intel.com/support/ssdc/hpssd/sb/cs-032319.htm Intel® High Performance Solid-State Drives — When to Run a Low-Level Format on an Intel® Solid-State Drive?

Below are the links to our tools to check if the SSD is also running the latest firmware and to perform a low-level format.

https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=18363&lang=eng&ProdId=3765 Intel® SATA Solid-State Drive Firmware Update Tool

These are the tools to perform a low-level format.

https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=18455&lang=eng&ProdId=3765 Intel® Solid-State Drive Toolbox

https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=23931 Intel® Solid-State Drive Data Center Tool

If the issue still persists after you have done all the steps above, please contact your nearest Intel Contact Center for other options.