04-17-2018 02:28 AM
Hi,
My SSD's life seems end, I used it in Ubuntu and monitored its status by smartctl command, once I found the files could not be written on it, I thought its life was end and also used the Toolbox to confirm.
But during its lifetime, I found that some smart attributes that could indicate a SSD's failure were always 0, that's weird.
I googled a lot and found many people got these values, and people said these values are really crucial. Are these values available in 540S? Screenshots here:
Regards,
Jackie Wang.
04-19-2018 06:26 AM
Hello JackieWang,
Thanks for your reply. We need to verify the following:- Is the same S.M.A.R.T. attributes behavior present in all your Intel SSD 540s, or is it limited to the unit currently installed?- When you tested the drive on Linux* operating systems (Ubuntu* and CentOS*), was it done on the same computer model (HP Pro 3380 MT*)?- Did you secure erase the drive? If so, what where the results?Best regards,Eugenio F.04-26-2018 05:55 AM
Hello Jackie Wang,
We haven't heard from you in the last few days. Please let us know if there's anything else we can do for you.Best regards,Eugenio F.04-26-2018 05:38 PM
Hi,
I'm in touch with Intel SSD customer support, still waiting for the reply.
Will close this ticket.
Regards
04-27-2018 05:26 AM
Hello JackieWang,
Thanks for your reply.It is good to know customer support is assisting you with this situation.Best regards,Eugenio F.