Update on "Bad Context 13x Error"

[Alan_F_Intel]

Intel has been investigating the 'Bad Context 13x Error' as seen on select Intel® SSD 320 Series drives. This was previously noted in the Intel community post as "SSD Power Loss". To summarize the error: In certain circumstances, after an unexpected power loss, a small percentage of SSDs may experience this error on the next attempt to boot the system. In this situation, the system's BIOS reports an SSD as an 8MB capacity drive.

Intel has reproduced 'Bad Context 13x Error' utilizing strenuous testing methods. This 'Bad Context 13x Error' can be addressed via a firmware update and Intel is in the process of validating the firmware update. A future update will define the schedule to deliver the firmware fix.

The Intel SSD 320 Series continues to be shipped and is available for purchase. If you experience this error with your Intel SSD, please contact your Intel representative or Intel customer support (via web: http://www.intel.com/ www.intel.com or phone: http://www.intel.com/p/en_US/support/contact/phone www.intel.com/p/en_US/support/contact/phone) .

For those with Intel SSD 320 series SSDs who are concerned but currently unaffected, Intel advises the following actions:

• As with any storage device, backup your data regularly
• When shutting down your system, follow your system's standard shutdown process
• Minimize unplugging the SSD while your system is powered

Intel takes these issues seriously. Please watch for further updates on this site.

Rgds,

Alan

Intel's NVM Solutions Group

[idata]

Intel, can you give us a prerelease version of the firmware?

I revived my 320, thinking the firmware would be released in the next few DAYS.

WEEKS make it somewhat difficult for me.

I don't think a beta version could make the situation any worse than it is.

[idata]

Hello,

i only wrote what the support (mailto:SUPPORT.REPLIES@mailbox.intel.com SUPPORT.REPLIES@mailbox.intel.com) wrote to me after asking when the problem is fixed.

what is the problem with this fact ?

I don't want to buy a no name brandt, but what are the alternatives ? 😕

Regards,

Martin

[idata]

MartinNPN,

How about providing us with the quote from the email? I'm sure Intel would love to know too so they can fire that person.

[idata]

Well all I can say is I don't feel quite as forgiving as the previous posters thanking Intel for identifying the problem.

Sure I'm glad its been replicated and a fix is in the making, but that doesn't help the fact that I had to waste a couple of hours re-installing a 1TB platter drive into my iMac and restore all my information after my 320 Series SSD failed on Monday with this 8.4Mb issue after a crash.

If it wasn't for the excellent Time Machine in OSX, restoring my system to within minutes of the crash, I wouldn't have been able to refrain from a few expletives I can tell you!

In my opinion, a product of this type getting to market with this type of bug is total un-acceptable no matter how well its being handled!!

[idata]

I have my brand new 80G 320 ssd still packed and sealed waiting for this issue to be resolve before I even dare to use this on my main laptop. Might Intel tell me how long the firmware will take?