Undoubtedly there's a lot of internal organizational pressure on the Intel SSD team to fix this problem. And, undoubtedly the team is qualified for the task at hand.
Given those two facts, I think it's safe to assume that the Intel engineers are working hard to fix the problem. In fact, given the wide-spread nature, visibility & severity of this problem, I bet that there's a lot of extra hours into the late night being put in.)
Although I personally know of no such cases, I'd expect that if they need data from drives in the field, they've already contacted some of us privately and are now able to reproduce the problem sufficiently for their needs.
I've been in their shoes and in my opinion, the engineers are behaving entirely appropriately. Don't forget that this is a huge, huge, publicly-traded company. That means that there are layers and layers of marketing, legal, management, and bureaucracy scrutinizing them at their end.
As much as we all are anxious to hear the status of their work, it's generally not considered good business practice (for a variety of reasons, mostly valid!) for engineering groups to post progress reports and detailed discussions.
Ironically, I remain glad I purchased my SSD from Intel. We can be sure that Intel has the skills, resources, and desire to fix this problem ASAP. And, frankly, that can't be said for many other vendors in this marketplace.
