BeHardware: SSD Return Rates

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BeHardware generated numbers for PC component return rates. Note that these numbers are only from a single French retailer.

http://www.behardware.com/articles/810-1/components-returns-rates.html http://www.behardware.com/articles/810-1/components-returns-rates.html

For the first time, we are including SSDs in our returns rates. Here are the figures by manufacturer:

- Intel 0.59% - Corsair 2.17%- Crucial 2.25%- Kingston 2.39%- OCZ 2.93%Intel stands out here with a very good rate indeed. Among the few models for which over a 100 models were sold, none has a returns rate of over 5%.

The returns rates given concern the products sold between October 1st 2009 and April 1st 2010 for returns made before October 2010, namely after between 6 months and a year of use. The statistics by manufacturer are based on a minimum sample of 500 sales, those by model on a minimum sample of 100 sales.

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I'm in the UK and have RMA'd direct with OCZ. They seem to prefer dealing directly with RMA's rather letting you do it via the retailer.

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You said it Duckie, I'd love to see the stats from Newegg, simply due to the volume of merchandise they sell. There are so many factors involved in "RMA rate", including the retailer's policy.

Attempting to draw meaningful conclusions from raw RMA data is likely to be difficult, as the complexity of the product's use adds to the rate of "failure", IMO. Consider PC cases compared to DRAM modules or mother boards. Which of those are more difficult for an inexperienced person to deal with? I wonder what fraction of "defective" DRAM is truly non-functional.