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Anyone else had a repeat 8mb brick on 320 ssd AFTER firmware update.

idata
Esteemed Contributor III

Had my 320 ssd for a month, all going well till a usb device BSOD my win7, rebooted to find my disk at 8mb. Waited for firmware update last wednesday as lots of forum discussion. Did Secure erase and firmware update to v1.9 and restored partition on friday. Today usb BSOD again (visual studio blow up, im a software developer) and rebooted to find the drive again 8mb. Anyone else had this problem, looks to me like the firmware update did not fix this type of issue.

Greg.

86 REPLIES 86

idata
Esteemed Contributor III

I already did it. They just told me that:

Thank you for contacting Intel Customer Support.

Please install the SSD as a secondary drive and perform Secure Erase to clear the SSD. The Secure Erase function is included in Intel SSD Toolbox and is available for download here:

http://www.intel.com/support/go/ssdtoolbox www.intel.com/support/go/ssdtoolbox

Please refer to the user guide for the procedure in performing Secure Erase.

http://downloadmirror.intel.com/18455/eng/Intel_SSD_Toolbox_User_Guide_2.0.pdf http://downloadmirror.intel.com/18455/eng/Intel_SSD_Toolbox_User_Guide_2.0.pdf

That's it.

idata
Esteemed Contributor III

This sounds to me that Intel considers the failing of the 320 SSD, to be followed by a Secure Erase + Loss of all data, as a 'normal/routine' operation for there customers!

And still no comment/reaction of Intel. What a display of customer respect!

I replaced the Intel 320 SDD in my laptop, reinstalled the original Hitachi 7K500 HDD.

Until further (firmware?) notice I lost my thrust in this Intel 320 product!

idata
Esteemed Contributor III

The first time it happened Intel replaced the drive and I waited for the new firmware with the fix. Then after I applied the new firmware the new drive ran for 6 weeks about, then bricked. I haven't told customer service yet as I'm waiting for another firmware fix or other info? What good is it they replace the drive again and it bricks and I loose everything and have to go back to the 7200 RPM (old reliable).

We just moved across country and the sales receipt for the drive is in storage so... I'm SOL as this is my work/personal laptop with everything on it... I want to buy a new 750 Gig Hitachi (non-SSD) or maybe Intel would credit me for a 710 SSD series, I don't know, these are just urelated details I would prefer Intel fix the 320 firmware and then we could all go on with our lives

idata
Esteemed Contributor III

Interesting results of SSD reliability:

http://darkstone.tweakblogs.net/blog/6956/ssd-betrouwbaarheidsonderzoek-de-resultaten.html http://darkstone.tweakblogs.net/blog/6956/ssd-betrouwbaarheidsonderzoek-de-resultaten.html

15% of 320 series SSDs have "issues" -> product is obviously defective, untested and low quality.

ZStan
New Contributor II

You read the stats the wrong way... intel 320 number of rma/dead is 9%, best statistic by blog has intel G2 with 2% and crucial M4 ~3%, all other brand are way worst