8/13 Update on "Bad Context 13x Error" for Intel SSD 320 Series

[idata]

Status:

Intel has reproduced, identified root cause, and developed a firmware update which addresses the Bad Context 13x Error being discussed on the Communities site and elsewhere.

Response plan:

The new firmware update is in final validation testing and is targeted for release on Intel® Communities within the next two weeks. Intel takes firmware updates and issues of reliability very seriously and is taking extra steps to support a smooth release. We appreciate your patience.

What should I do if I have not experienced this issue?

To minimize occurrence, if a system requires a shut down, Intel recommends using that system's standard power shut down sequence. As with any storage device, Intel recommends users frequently back up their data. Download and install the new firmware when it is available. As with our previous firmware updates, a secure erase is not required.

What should I do if I have experienced this issue?

If you have already experienced a drive failure or encounter this problem before the firmware update is released, please contact your Intel representative or Intel customer support (via web: http://www.intel.com/ www.intel.com or phone: http://www.intel.com/p/en_US/support/contact/phone www.intel.com/p/en_US/support/contact/phone) for an SSD replacement. An alternative option is to use the Intel ® SSD Toolbox or similar tools to perform a secure erase in order to restore the SSD to an operational state; all data will be erased. After secure erase, update your SSD with the upcoming firmware. The pending firmware update will not recover user data.

Background:

For users unfamiliar with the issue, an Intel SSD 320 Series drive may exhibit a drive capacity of 8MB and an electronic serial # field containing a message of "BAD_CTX 0000013x" due to an unexpected power loss under specific conditions. Once this error occurs, no data on the SSD can be accessed and the user cannot write to or read from the SSD.

Rgds,

Scott

Intel Corporation

[idata]

And what was the point asking questions already answered here http://communities.intel.com/thread/24205?start=0&tstart=0 http://communities.intel.com/thread/24205?start=0&tstart=0 ?

What should I do if I have already experienced this issue?

If you have already experienced a drive failure or encounter this problem before the firmware update was released, please contact your Intel representative or Intel customer support (via web: http://www.intel.com/ www.intel.com or phone: http://www.intel.com/p/en_US/support/contact/phone www.intel.com/p/en_US/support/contact/phone) for an SSD replacement. An alternative option is to use the Intel ® SSD Toolbox or similar tools to perform a secure erase in order to restore the SSD to an operational state; all data will be erased. After secure erase, update your SSD with the new firmware. The firmware update will not recover user data.

[idata]

You just pray that someone else smart enough can help us

Let you know if I manage to find one.

[idata]

I just saw revision 1.92 of the Firmware Update Tools has been released yesterday:

http://www.intel.com/go/ssdfirmware http://www.intel.com/go/ssdfirmware

It seems it addresses problems in updating the SSD firmware on Apple and Lenovo systems, while not providing any new change in the firmware.

Mauro.

[idata]

PATHETIC!!!!!

I suffered a complete crash of my expensive Intel SSD due to this bug and after waiting patiently for weeks for Intel to supply a fix for this farce, I am still unable to rectify this problem being a Mac only user.

As a result, the SSD is still just an expensive paperweight because the the only way to apply a firmware update is to use a PC with tools being distributed via 20+ year old MSDOS ISO's . !?!?!?!?!?!

I will never buy another Intel SSD again based on this experience!

Intel should be ashamed of themselves!

[idata]

It should be possible to run both HDDErase and the Update Tool on a Mac..? Otherwise, RMA it and ask Intel to send you a pre-updated drive?