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Synergy Toolkit and Drivers fail to install - Solidigm p41 plus external ssd not detected

mike_mgk
New Contributor

‎07-23-2023 01:29 PM

I recently bought a solidigm p41 plus 2TB drive and I am housing it in a sabrent enclosure for use as an external ssd. However, when trying to download synergy toolkit, it fails to install. The solidigm drive is also not detected when attempting to install the drivers. The drive itself is also really slow. Any suggestions on what to do?

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1 REPLY 1

SolidigmNebiyu
Moderator
Moderator

‎07-24-2023 06:42 AM

Hi mike_mgk,

Thank you for contacting Solidigm™ Support.

It is recommended that drives be connected directly to the motherboard. 

If you are connecting a drive through an adapter or enclosure (USB to SATA, USB to M.2, Thunderbolt™), keep in mind that the BIOS, motherboard, backplane, and tools may not recognize the drive correctly. 

Please let us know if you have any other questions or concerns. Please feel free to contact us via our Support HUB as well.

Kind regards.  
Nebiyu
Solidigm Customer Support 

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