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Intel SSD Firmware S540 m.2 Frozen Black Screen?

aYILD
New Contributor

I try the update firmware but I have error. I search every where and I try every find method but noting change . Still have problem. I am going crazy. 6 hours I try update.

1- When I try graphics boot

"NET: Registered protocol family 1"

Frozen this.

Tryed boot command

maxcpus=1 frozen again under 1-2 codes later.

achi=off frozon again after 3-4 codes later.

2- When I try console boot

Frozen here

My ssd details

m.2

(Virus scan in progress ...)
(Virus scan in progress ...)
1 ACCEPTED SOLUTION

idata
Esteemed Contributor III

Hi robinex,

Thank you for contacting our support community. We understand your situation regarding the firmware update for the Intel® SSD Pro 5400s Series.Based on the last screenshot attached, we can confirm that you are already running the latest Firmware available for the Intel® SSD Pro 5400s Series which is LSFL42P. For more information please check the following article: https://www.intel.com/content/www/us/en/support/articles/000017245/memory-and-storage.html Firmware Versions for Intel® https://www.intel.com/content/www/us/en/support/articles/000017245/memory-and-storage.html Solid Statehttps://www.intel.com/content/www/us/en/support/articles/000017245/memory-and-storage.html Drives and Intel® Optane™ Memory - intel.com Please let us know if there is something else we can assist you with. Regards, Junior M.

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7 REPLIES 7

idata
Esteemed Contributor III

Hi robinex,

Thank you for contacting our support community. We understand your situation regarding the firmware update for the Intel® SSD Pro 5400s Series.Based on the last screenshot attached, we can confirm that you are already running the latest Firmware available for the Intel® SSD Pro 5400s Series which is LSFL42P. For more information please check the following article: https://www.intel.com/content/www/us/en/support/articles/000017245/memory-and-storage.html Firmware Versions for Intel® https://www.intel.com/content/www/us/en/support/articles/000017245/memory-and-storage.html Solid Statehttps://www.intel.com/content/www/us/en/support/articles/000017245/memory-and-storage.html Drives and Intel® Optane™ Memory - intel.com Please let us know if there is something else we can assist you with. Regards, Junior M.

aYILD
New Contributor

Yes My firmware lastest. This is good news.

But If someone have this black screen error how to help us?

idata
Esteemed Contributor III

Hi robinex,

Thanks for the reply. In order to better understand your situation. Could you please provide us with the following information: *Could you please confirm if you have an NVidia* Video Card installed in your system? *Please provide the System Logs by using the Intel® System Support Utility for Windows*, follow the next steps: 1- Go to: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility?v=t and download the software.2- When finished downloading it, open it.3- Mark the box "Everything" and then click "Scan.4- When finish scanning, click "Next."5- Click on "Save.6-Attach the file when replying. We look forward to hearing back from you.Regards,Junior M.

idata
Esteemed Contributor III

Hi robinex,

We would like to know if you read our previous post. If you have any other questions, we'll be waiting for your response.Regards, Junior M.