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DC P3700 makes my computer reboot over and over (NVMe driver issue?)

New Contributor

I got this SSD as a replacement for my old Intel 910 series that failed.

Problem: As soon as the SSD is placed in an available PCIe slot my computer starts an endless loop of rebooting. The LED on the SSD goes from yellow to green and the fans starts spinning, then a second later next reboot.

I get no BIOS screen, no nothing so I'm completely in the dark. I read something about an requierment being UEFI version 2.3.1 but there is no way to get this information from my motherboard (MSI Z77MA-G45 with the latest BIOS version) so I can't confirm nor dismiss this being the issue.

Even unplugged some other hardware to make sure the SSD got enough power with no improvement of the situation...

Any ideas?


Valued Contributor II

Hello beaverhausen,

The Intel® SSD DC P3700 and the Intel® SSD 910 Series are very different. The P3700's are PCIe NVMe 3.0 x4 devices, and they have different system requirements, which are mentioned in page 5 of the Intel® Solid-State Drive DC P3700, P3600 and P3500 Series Installation Guide.

Based on the information you have provided, the continuous reboots appear to be caused by a compatibility issue. In our best effort, we would like to provide the following recommendations:

- Try connecting the SSD to one of the 2 x PCIe 3.0 x16 slots (try both and check if the SSD works in either one).

- Test the system using a single Memory DIMM.

If the issue persists, try contacting MSI Support, so they can confirm if the P3700 was validated with this motherboard.

Please take into consideration that the Intel® SSD DC P3700 is designed to be used with current generation server motherboards, so no testing with desktop motherboards was done on Intel side. In this situation, the motherboard vendor is responsible to test and validate compatibility, so we would recommend you to contact MSI.

Hello and thanks for the quick response.

Removing all but one memory module worked but that leaves me with only 4Gb of RAM. That's not gonna work... I have 4x4Gb Kingston HyperX DDR3 1600MHz (KHX1600C9D3X2K2/8GX).

Will I have to replace my current RAM? With what in that case?

EDIT: Using 2 memory modules also works (have not yet tested any more than that) BUT at EVERY start up BIOS tells me "CPU OR MEMORY CHANGED. PRESS F1 TO ENTER BIOS OR F2 TO LOAD DEFAULTS AND CONTINUE". Well there is nothing to change in BIOS so no matter how many times I've saved the current config I get the same thing over and over again at start up.

New Contributor III
New Contributor III

You can take a look at this thread, if you have a POST card you can see if the same issue applies to you... 308996

New Contributor

Thanks for replying. Looking into that thread and I've also contacted MSI about possible driver incompatibility.

Excuse the silly question but was does a POST card mean?