06-24-2019 12:22 PM
Hi, I bought a Thinkpad X1 Extreme with two 256GB SSDs. Unfortunately when I try to install Debian Buster (or latest manjaro and ubuntu) only one (ssd with windows 10) of the two ssd is seen. Intel 7600 pro SSD: SSDPEKKF010T8L fw: L08P
07-08-2019 11:11 PM
Hi GMagl,
Thank you for your reply to Intel® SSD support group.
We are suspecting your drives are OEM (Original Equipment Manufacturer), hence the reason why Firmware Update Tool will not boot or work at all.
Please send us serial numbers for both drives, to check or discard OEM condition.
For your case at this moment, probably it will be necessary to contact direct your OEM Lenovo* for additional support on your firmware update. Please bear in mind, SSDs are manufactured by Intel®; however, as an OEM product, Intel® provides generic versions of hardware, software and drivers. Your OEM is responsible for altered features, customization incorporated, or other changes made.
If there is anything else we can help you with, please let us know.
We will be looking forward to your reply.
Best regards,
Santiago A.
Intel® Customer Support Technician
Under Contract to Intel® Corporation
07-09-2019 04:37 AM
Hi, who with lenovo who with Ubuntu, Debian, Manjaro etc etc. we are trying but only you can solve ... check the link:
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1803692
07-09-2019 08:47 PM
Hi GMagl,
Thank you for your reply to Intel® SSD support group.
As indicated before, we are suspecting your drives are OEM (Original Equipment Manufacturer), hence the reason why Firmware Update Tool will not boot or work at all.
We do not provide support to issues in the Linux* community, therefore we recommend to contact the Linux* distribution community of your choice, in order to get support there.
We have also recommended to contact direct, your OEM, Lenovo* for additional support on your firmware update. Please bear in mind, SSDs are manufactured by Intel®; however, as an OEM product, Intel® provides generic versions of hardware, software and drivers. Your OEM is responsible for altered features, customization incorporated, or other changes made.
Please feel free to get back to Intel® communities, whenever you might feel necessary.
We will be looking forward to your reply.
Best regards,
Santiago A.
Intel® Customer Support Technician
Under Contract to Intel® Corporation