SSD Data Center tool in ESXi 6.5 not detecting NVMe P4600 4TB

[LSant14]

Hey guys, I have two NVMe (P4600 4.0TB) connect on a Dell 720, OS ESXI 6.5U2 (Iso provided by Dell).

I am running a fresh ESXI installation. Here are the steps per instructions:

esxcli software acceptance set --level=CommunitySupported

esxcli software acceptance get

CommunitySupported

esxcli software vib install -d "/tmp/intel_ssd_data_center_tool_3.0.11-400_OfflineBundle.zip" --no-sig-check

Installation Result

Message: Operation finished successfully.

Reboot Required: false

VIBs Installed: Intel_bootbank_intel_ssd_data_center_tool_3.0.11-400

VIBs Removed:

VIBs Skipped:

[root@XXXX:/opt/intel/isdct] ./isdct show -intelssd

No results

So I upgraded the firmware to version QDV10710 Bootloader=QB1B0122 for both NVMe, but the problem persists.

Enable logging:

./isdct set -system LogFile = 'log.txt'

./isdct set -system EnableLog = 'true'

[root@xxxx:/opt/intel/isdct] vi log.txt

17:37:35:191645 [debug] tdk_interface_dll.cpp(287) SendXMLMessage: Entering

17:37:35:193646 [debug] TDKInterface.cpp(345) scan: Entering

17:37:35:193666 [debug] DeviceFinder_NVME.cpp(63) scan: Entering

17:37:35:193678 [debug] DeviceFinder_NVME.cpp(100) scanPhysicalDevices: Entering

17:37:35:193784 [error] Connection_Path.cpp(91) open: vmk_MgmtUserInit error: 19

17:37:35:193811 [error] DeviceFinder_NVME.cpp(134) scanPhysicalDevices: Failed to connect to device. Ignoring intel-nvme0

17:37:35:193864 [error] Connection_Path.cpp(91) open: vmk_MgmtUserInit error: 19

17:37:35:193880 [error] DeviceFinder_NVME.cpp(134) scanPhysicalDevices: Failed to connect to device. Ignoring intel-nvme1

17:37:35:193917 [error] Connection_Path.cpp(91) open: vmk_MgmtUserInit error: 19

17:37:35:193931 [error] DeviceFinder_NVME.cpp(134) scanPhysicalDevices: Failed to connect to device. Ignoring intel-nvme2

17:37:35:193967 [error] Connection_Path.cpp(91) open: vmk_MgmtUserInit error: 19

17:37:35:193981 [error] DeviceFinder_NVME.cpp(134) scanPhysicalDevices: Failed to connect to device. Ignoring intel-nvme3

17:37:35:194017 [error] Connection_Path.cpp(91) open: vmk_MgmtUserInit error: 19

(...counting by 98)

17:37:35:198600 [error] DeviceFinder_NVME.cpp(134) scanPhysicalDevices: Failed to connect to device. Ignoring intel-nvme98

17:37:35:198609 [debug] DeviceFinder_NVME.cpp scanPhysicalDevices: Exiting

17:37:35:198620 [debug] DeviceFinder_NVME.cpp scan: Exiting

17:37:35:198633 [debug] TDKInterface.cpp scan: Exiting

17:37:35:198762 [debug] tdk_interface_dll.cpp SendXMLMessage: Exiting

17:37:35:198775 [debug] tdk_interface_dll.cpp(331) ReceiveXMLMessage: Entering

17:37:35:198850 [debug] tdk_interface_dll.cpp ReceiveXMLMessage: Exiting

17:37:35:198864 [debug] tdk_interface_dll.cpp(331) ReceiveXMLMessage: Entering

17:37:35:198897 [debug] tdk_interface_dll.cpp ReceiveXMLMessage: Exiting

Any ideas how I can fix it?

Thank you!

Regards,

Lucas

[idata]

Hello Lucas,

Thanks for your reply. It is good to know ISDCT is now recognizing the SSDs after downgrading the NVMe driver.Please let us know if there's anything else we can do for you.Best regards,Eugenio F.

[idata]

Hello Lucas,

Thanks for your reply. It is good to know ISDCT is now recognizing the SSDs after downgrading the driver.Please let us know if there's anything else we can do for you.Best regards,Eugenio F.

[LSant14]

Thanks so much for all assistance provided Eugenio.

One last question.

Is it possible to do a self-test for NVME? I would like to make sure those NVME are 100% health for production.

Regards,

Lucas

[idata]

Hello Lucas,

You can monitor the drive health by checking its S.M.A.R.T. details using either ISDCT Heath Sensor and Show SMART commands, or https://kb.vmware.com/s/article/2040405 ESXi* own SMART commands.Please refer to the ISDCT User manual to get more details for each command syntax:- https://www.intel.com/content/www/us/en/support/articles/000020016/memory-and-storage.html User and Install Guides for Intel® SSD Data Center ToolBest regards,Eugenio F.