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Sporadic crashes of 540s SSD followed by "not found boot device"

WGert
New Contributor

Sporadic crashes of 540s SSD followed by "not found boot device"

On different Industrial PC's (IPC) based on an ATOME384 board we have sometimes a crash (blue screen) on Win10 and then the system tries to reboot, but the SSD is not found.

Only by removing the power cable or pressing the reset button of the system, it will restart Windows without any problem.

We try to use tools like the Intel SSD toolbox or the CrystalDiskInfo to get more information about the SSD crash, but we didn't found any reason what's happened.

(e.g. max. temperature value inside the smart data were below 45°C)

Are there any other tools to get more information about what had happened? Maybe some "special" Intel tools?

Actually, I have no idea what's to check to find the reason of this crash. Can I be Win10 itself or is it the setting of the BIOS ?

The basic facts:

The system we are running is a "Windows 10 Enterprise 2016 LTSB". The SSD is a 540s 120BG using the actual firmware 036C

ETX Board (Computer on a module) E3845 processor

7 REPLIES 7

idata
Esteemed Contributor III

Hello wolleIntel,

Based on these log files there doesn't seem to be anything wrong with your SSD. Please try the second set of suggestions and let us know if the crashes stop.Best regards,Carlos A.

idata
Esteemed Contributor III

Hello wolleIntel,

Please update to the (new) latest firmware for your SSD:- https://downloadcenter.intel.com/download/26491/Intel-SSD-Firmware-Update-Tool Intel® SSD Firmware Update Tool - Version: v2.2.1.This includes firmware version 041C which we believe may resolve this issue you're experiencing.Best regards,Carlos A.

idata
Esteemed Contributor III

wolleIntel,

We haven't heard back from you in a while. Did the latest firmware resolve your issue?Best regards,Carlos A.