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S3610 smart function unavailable - Can't update firmware

echen53
New Contributor

‎04-07-2017 09:57 AM

My other S3610 1.6tb works, but my 1.2tb seems to have smart function disabled on it. Using the diagnostic toolbox, it says I need to contact intel to update the firmware. Instead of contacting intel, I used the firmware update tool and it said that it was updated, but the smart function is still unavailable.

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7 REPLIES 7

idata
Esteemed Contributor III
In response to echen53

‎04-17-2017 02:36 PM

Hi Cheneric,

Since this was purchased with a "locked" firmware (Second handed), it is most likely some sort of engineering sample, therefore, it comes with very limited options.On this kind of drives, there is no way to update the firmware and its use is more for testing purposes.Regards,Nestor C
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echen53
New Contributor
In response to echen53

‎04-17-2017 02:45 PM

I see, that's too bad. Thanks for letting me know!

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idata
Esteemed Contributor III
In response to echen53

‎04-18-2017 06:02 AM

Hi Cheneric,

You are welcome. At least we found the root cause of this situation.Have a nice day.Regards,Nestor C
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