Intel SSD Toolbox Diagnostic Scan Failed

[CYeon1]

Hi,

recently I tried to perform the diagnostic scan (for both quick and full diagnostic scan) to my Intel SSD 540s by using Intel SSD Toolbox but it ended up with error.

I tried to check the SMART details and found that there are errors at B8 and E8. Is that a serious issue? If so anything I can do to save my SSD? Thank you.

Below are some print screen images:

[CYeon1]

I found out how to upload the csv file already.

The file is attached at below:

[idata]

Hello Yeongcy.

Thank you for your reply.At this point we will be reviewing the ssdsmartdetails.CSV file you shared with us and we will be back with you as soon as we have additional information. Also, please remember that if you require more assistance or want to add additional details, we will be glad to assist youThank you for your patience and understanding.Best regards,Josh B.Intel Customer Support

[idata]

Hello Yeongcy.

Thank you for your reply and the information provided. You are going to receive an email shortly from our advance technical support department in order to further assist you. Thank you for your patience and understanding. Best regards, Josh B.Intel Customer Support TechnicianUnder Contract to Intel Corporation

[JosafathB_Intel]

Hello Yeongcy.

We'll be closing this thread as we understand your issue was resolved through the APAC customer support team.

Thank you for your patience and understanding.

Best regards, Josh B. Intel® Customer Support Technician Under Contract to Intel Corporation