Intel SSD Toolbox Diagnostic Scan Failed

[CYeon1]

Hi,

recently I tried to perform the diagnostic scan (for both quick and full diagnostic scan) to my Intel SSD 540s by using Intel SSD Toolbox but it ended up with error.

I tried to check the SMART details and found that there are errors at B8 and E8. Is that a serious issue? If so anything I can do to save my SSD? Thank you.

Below are some print screen images:

[idata]

Hello Yeongcy.

Thank you for contacting Intel Technical Support. Based on the screenshots you provide us and the SMART details we recommend you to follow the steps available in the following article:

• Disclaimer: Intel is not responsible for lost user data. Before you proceed, back up any important data on your drive.

https://www.intel.com/content/www/us/en/support/articles/000028105/memory-and-storage/ssd-software.h... https://www.intel.com/content/www/us/en/support/articles/000028105/memory-and-storage/ssd-software.h... If after following the troubleshooting available on the article you still experience any problem please provide us with the following information:

• Pictures and the marking of your product (https://www.intel.com/content/www/us/en/support/articles/000025532/memory-and-storage.html https://www.intel.com/content/www/us/en/support/articles/000025532/memory-and-storage.html).

We will be looking forward to your reply in case that you need further assistance. Best regards, Josh B.Intel Customer Support.

[SMoch]

Здравствуйте у меня такаяже проблема , SSD Toolbox ни какие действия с SSD не дает делать

действия по этой ссылке ни каких результатов не дали https://www.intel.com/content/www/us/en/support/articles/000028105/memory-and-storage/ssd-software.h... ни каких результатов не дали

[idata]

Hello Yeongcy.

Thank you for having contacted Intel Technical Support. We have not heard from you since our last communication and we would like to know if you need further assistance or if we can close this case? Important note: Should further assistance or clarification be required, we will greatly appreciate if you reply to this post instead of writing a new one unless your inquiry is completely unrelated. This way we will prevent generating a duplicate post and we will not lose the train of thought. We will be looking forward to your reply.Best regards,Josh B.Intel Customer Support.

[CYeon1]

Sure, you can close the case first as I don't have time to backup the data in my SSD to perform firmware update recently.

I will consult you again if I need further assistance. Thank you.