Intel SSD not recognised by Intel Firmware updater, or Ubuntu Live USB, or CentOS boot USB

[LMart12]

Hi,

I formatted an Intel SSD (details below) and now it's not recognised by the Intel firmware updater or linux boot USBs. Before the BIOS opens, the screen shows:

NVMe detected Intel SSDPEKKW512G7X1

but it doesn't show up in the bootable options. Booting from a USB does not recognise the SSD. Ubuntu Live USB can boot, but only in terminal mode. This eventually gives the error: "nvme nvme0 identify controller failed (-4)". 'fdisk -l' does not show the SSD.

The SSD is connected directly to the motherboard, was working before the formatting, and is:

Intel 600p 512GB 80mm PCIE 3.0 X4 M.2 SSD

SSDPEKKW512G7X1

Is there anything I can do to use it again? Any advice is appreciated, cheers.

(First I would like to confirm that it is a single SSD affected there are no other drives connected, and I have confirmed it is connected correctly to the motherboard. I got the firmware updater from https://downloadcenter.intel.com/download/26491/Intel-SSD-Firmware-Update-Tool Download Intel® SSD Firmware Update Tool and flashed this onto a formatted USB disk with FAT32 filesystem. The firmware updater does boot, but after agreeing to the legal agreement, it informs me that there are no Intel drives detected and directs me to remove the drive and shutdown. I am using UEFI for 'storage' in the BIOS. The BIOS does show the drive under the NVMe Configuration advanced options, but selecting this drive shows a blank screen i.e. no available options.)

[LMart12]

Thanks for your time. I have booted into Ubuntu on a new SSD. I can see the drive in the Disk utility but can't format it, and 'parted' or 'gparted' utilities won't open (presumably they are endlessly scanning for the disk.

Do you have any advice on updating firmare or ubuntu drivers?

[idata]

Hello lewiso1,

The https://www.intel.com/content/www/us/en/support/articles/000017245/memory-and-storage.html firmware on Intel® SSD 600p Series can be updated using either https://downloadcenter.intel.com/download/27656?v=t Intel® SSD Toolbox or https://downloadcenter.intel.com/download/26491?v=t Intel® SSD Firmware Update Tool. However, one tool is available on Windows* platforms only, while the other boots outside the operating system (and if we understood correctly, you've already tested it).As for drivers, this SSD uses the NVMe inbox drivers on the operating system regardless of platform.Please let us know if there's anything else we can do for you.Best regards,Eugenio F.

[jfeng3]

How to read M.2 nVME SSD

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