06-12-2019 04:02 AM
06-13-2019 08:50 PM
Hi JTetz,
Thank you for your reply to Intel® SSD Support Group with your request for support on your Intel® SSD 660p Series (1.0TB, M.2 80mm PCIe 3.0 x4, 3D2, QLC).
We have reviewed the information provided, even though it’s not complete, we were able to gather some details from it. Please find below our comments:
· As you have mentioned, your BIOS is not up to date, please consider updating it to the latest version available, as per your OEM, you will be able to find the update information by following this link: https://www.asus.com/support/
· We have confirmed, your SSD has the latest Firmware installed.
· Benchmarking process and results might differ sometimes due to a series of factors and it’s almost impossible to replicate same process with all motherboards and in all possible scenarios.
· In order to prepare your system for SSD benchmarking, please make sure you have the latest, Client NVMe* driver for Microsoft Windows* for Intel® SSDs Version: 4.3.0.1006 (Latest) installed. To download it, please go to the following link: https://downloadcenter.intel.com/download/28717/Client-NVMe-Microsoft-Windows-Drivers-for-Intel-SSDs....
· Further details on Intel® SSD 660p Series evaluation, can be found by following this link: https://www.intel.com/content/www/us/en/support/articles/000032197/memory-and-storage/consumer-ssds....
Please let us know if you might need additional support with your request.
We will be looking forward to your reply.
Best regards,
Santiago A.
Intel® Customer Support Technician
Under Contract to Intel Corporation
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06-14-2019 03:59 AM
Well I've tried everything I could.
Updated the BIOS, made sure the slot the 660p was installed in was set to GEN3 PCIE speeds.
Installed all Intel software related to the drive, and still nothing.
Speeds are still at 50% as advertised as well as 50% of what everyone else is getting on the internet.
I'm returning the drive and getting something else.
Thanks for all the help, but maybe this drive is just defective.
06-14-2019 05:27 PM
Hi JTetz,
Thank you for your reply to Intel® SSD Support Group with your request for support on your Intel® SSD 660p Series (1.0TB, M.2 80mm PCIe 3.0 x4, 3D2, QLC).
We are reading you’ve tried all recommendations from community members and our support group; still, your SSD is not returning results within the expected benchmarks; please let us know, if you want to proceed returning the unit to the place of purchase or perhaps, you would prefer to process the warranty replacement (RMA) through our warranty support channel; therefore, we can provide help with the RMA process on your behalf.
Don’t hesitate to contact us if you might need additional support.
We will be looking forward to your reply.
Best regards,
Santiago A.
Intel® Customer Support Technician
Under Contract to Intel Corporation
06-19-2019 04:50 PM
Hi JTetz,
Greetings from Intel® SSD Support Group.
This is a friendly reminder, you case remains open, awaiting for your kind reply.
If there is anything else we can help you with, please let us know.
Have a nice day.
Santiago A.
Intel® Customer Support Technician
Under Contract to Intel Corporation
06-24-2019 10:06 PM
Hi JTetz,
Greetings from Intel® SSD Support Group.
This is to let you know this case is being closed.
Please feel free to get back to Intel® communities, whenever you might feel necessary.
Have a nice day.
Santiago A.
Intel® Customer Support Technician
Under Contract to Intel Corporation