Hello,
As yanqiang mentioned, if you have a support ticket open it is better to wait for a support agent to contact you.
Additionally, you can check the http://www.intel.com/content/www/us/en/support/contact-support.html Contact Support website and look for direct contact methods available in your region, such as chat or phone. This way you can get in touch with a support agent and check the current status of your case.
