Hello MMartens,
It seems that the diagnostics tool is not able to communicate properly with your Intel® SSD 750 Series. Here are few things to consider about this situation:
- The Intel® SSD 750 Series is a PCIe device with NVMe technology, some systems may not be able to make full use of its features and capabilities. For example, the Intel® C612 Chipset (like the one in the Dell* T5810) is not fully validated to use this drive, however, we are aware that many customers are able to use the 750 as a data drive without issues in this configuration.
- Even some systems with validated hardware may require updates, or specific configuration to use this type of SSD's.
- The operating system requires drivers to use the Intel® SSD 750 Series, in some cases SMART details and other features are not available within the OS without the proper drivers.
Please check with Dell if the ePSA Preboot diagnostics are able to pull information from PCIe NVMe devices, or not, since this is not a monitoring / management tool that we support or recommend for the Intel® SSD 750 Series.
We advise you to monitor SMART details of your Intel® SSD 750 Series using Intel® SSD Toolbox, and also make sure you are using the most recent version of Intel® Solid-State Drive Data Center Family for NVMe Drivers.
https://downloadcenter.intel.com/product/86741/Intel-SSD-750-Series-1-2TB-2-5in-PCIe-3-0-20nm-MLC- Drivers & Software
