eDrive not working on Intel SSD Pro 6000p

[TGehr]

Hello,

I have recently bought an Intel SSD Pro 6000p 512GB M.2 for use as a Windows 10 Enterprise Bitlocker hardware encrypted System drive. First of all I have updated the SSD to the latest Firmware PFS121P. Then I wanted to use the SSD Pro Administrator Tool 2.0.2 to enable eDrive like it is https://www.intel.de/content/www/de/de/solid-state-drives/ssd-pro-2500-series-edrive-solutions-bluep... documented for the Pro 2500. But since the Tool showed "eDrive Support: False" I did a PSID Revert but that didn´t help. Also trying to enable eDrive Support anyway resulted in the Message "Error: Configuration Update failed". I have attached a Snapshot of the error.

[idata]

Hello torsten2k6,

Thank you for your interest in the Intel® SSD Pro 6000p Series. The guide you are following: The Intel® SSD Pro 2500 Series Guide for Microsoft eDrive* Activation – Solutions Blueprint, is based around Intel® SSD Pro Administrator Tool version 1.1.0. The Intel® SSD Pro Administrator Tool version 2.0.2 site (https://downloadcenter.intel.com/download/27496/Intel-SSD-Pro-Administrator-Tool?product=84073 https://downloadcenter.intel.com/download/27496/Intel-SSD-Pro-Administrator-Tool?product=84073) has the following relevant messages: Before using the Intel Solid State Drive Pro Administrator Tool, review the instructions in the User Guide. Version 2.0.2 introduced new syntax. The tool needs to be run from a command prompt with administrator privileges. I checked both documents, and can see that you are using the adequate syntax. Could you please confirm that you are running from a command prompt with administrator privileges? Also, have you tried the following command from the Intel® Solid State Drive Pro Administrator Tool – User Guide (https://www.intel.com/content/dam/support/us/en/documents/solid-state-drives/ssd-software/Intel_SSD_... https://www.intel.com/content/dam/support/us/en/documents/solid-state-drives/ssd-software/Intel_SSD_...), page 13?: >SSDProAdminTool_2.0.2_win64.exe enable_edrive –force –intelssd 1 In case you encounter any error message, please share the corresponding screenshot. I'll be waiting for your response. Regards,Andres V.

[TGehr]

Hello Andres,

I ran the command with an administrator prompt, of course. Furthermore I have trigged the command with -force option:

PS C:\Users\User\Downloads\Intel_SSD_Pro_Administrator_Tool_v2_0_2_win64> .\SSDProAdminTool_2.0.2.401_win64.exe enable_e

drive -force -intelssd 1

Enabling eDrive...

Error: Configuration update failed.

As you can see, the error is the same. In order to investigate the issue further, I have created a log file (Output.log) which I have attached to this message. It is very detailled, so I hope you can give me some input based on the log.

PS C:\Users\User\Downloads\Intel_SSD_Pro_Administrator_Tool_v2_0_2_win64> .\SSDProAdminTool_2.0.2.401_win64.exe enable_e

drive -force -intelssd 1 -log Output.log

Enabling eDrive...

Error: Configuration update failed.

[idata]

Hello torsten2k6,

Thank you for sharing the corresponding log.Have you tried running the command after a clean installation of the operating system? Have you tested the procedure in another system? Are these options viable?Also, in order to provide the adequate assistance, could you please share the report generated by the Intel® System Support Utility for Windows* ( https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-)?I'll be waiting for your response.Regards,Andres V.

[TGehr]

Hi,

of course I have performed the steps after a clean installation. I have no possibility to test it on another hardware. There could be some kind of bug from the Intel Software detecting the device. I have attached a screenshot and the detailed log of the Intel System Support Utility.

As you can see, the Intel SSD is not recognized by the tool, even though Windows has detected the device.

What should I do next?