Bad drive?

[MarkM]

Hi,

Is my Intel SSD 540s Series 480GB drive going bad?  

I have it in a Nuc.  I ran the Intel SSD Toolbox and attached is the result.  It says, “Error: an error was detected reading data from the selected intel SSD....”

In windows explorer, it takes a long time to load a folder with a bunch of videos files in it.  I would see the cursor wheel just keep spinning.  The pc would then freeze after while and I would then do a hard boot.  This is the symptom I’ve seen so far.

If it’s going bad, would it be covered under any warranty?  It’s been several years already.

Thanks. 

Mark

[MarkM]

HI Josh,

The MAS tool says the my firmware LSBG200 is out of date.  However, I am not able to update the firmware because the button is grayed out.  Please look at screenshot.  

Mark

[MarkM]

Any solutions?

[JosafathB_Intel]

Hello MarkM,

Thank you for your patience.

We do apologize we did not receive a notification regarding your reply until today.

Please try to update your SSD firmware by using the Intel® SSD Firmware Update Tool (https://downloadcenter.intel.com/download/29555/Intel-SSD-Firmware-Update-Tool?product=80097)

For a guide on how to use this tool please visit the User Guide (Intel_SSD_FUT_User_Guide.pdf)

https://downloadmirror.intel.com/29555/eng/Intel_SSD_FUT_User_Guide.pdf

• Please follow the steps in the When to Run a Low-Level Format or Secure Erase on Intel® Solid State Drives and Tools to Use article (https://www.intel.com/content/www/us/en/support/articles/000006198/memory-and-storage.html)

*We provide links to third-party tools and sites for your convenience. We don't necessarily endorse the content, products, or services offered there. We don't offer support for third-party tools.

* Perform a complete system and information backup on the Intel SSD to make sure no data is lost during the process. Intel® is not responsible for any data loss that might occur.

We will be looking forward to your reply letting us know the results.

Best regards.

Josh B.

Intel® Customer Support Technician

A Contingent Worker at Intel®

[JosafathB_Intel]

Hello MarkM,

We were reviewing your community thread, which is related to your Intel® SSD 540s Series, and we would like to know if you were able to review our previous post and if you needed further assistance.

Have a nice day.

Best regards.

Josh B.

Intel® Customer Support Technician

A Contingent Worker at Intel®

[JosafathB_Intel]

Hello MarkM,

We were reviewing your community thread, which is related to your Intel® SSD 540s Series, and we have not heard back from you in a while, so we will proceed to close this inquiry now.

If you need further assistance, please post a new question.

Best regards,

Josh B.

Intel® Customer Support Technician

A Contingent Worker at Intel®