02-14-2017 11:26 PM
I have already asked Microsoft for help, but they have totally no idea about this and recommend me to raise a question here.
05-11-2017 07:04 AM
Hello 风铃,
We have not received a lot of reports about this situation, only this thread, but it is weird.Do you use your SSD as the boot drive or storage?Is the latest https://downloadcenter.intel.com/download/26451/Intel-SSD-Data-Center-Family-for-NVMe-Drivers NVMe* driver installed?Did you install the latest firmware for the SSD? If not, you can use our https://downloadcenter.intel.com/download/26776/Intel-Solid-State-Drive-Toolbox Intel® Solid-State Drive Toolbox.By any chance, have you consulted with Microsoft* about this?Please let us know if this works.Regards,Nestor C05-15-2017 01:21 AM
Thanks. now I have install both the https://downloadcenter.intel.com/download/26451/Intel-SSD-Data-Center-Family-for-NVMe-Drivers NVMe* driver and the https://downloadcenter.intel.com/download/26776/Intel-Solid-State-Drive-Toolbox Intel® Solid-State Drive Toolbox (checked update)
then I will update my windows, I will tell you the result after the update05-15-2017 03:11 AM
The upgrade failed again, but I am very grateful for your response and assistance.
I will contact Microsoft customer service for help05-15-2017 02:23 PM
Hi 风铃,
Thanks for replying back and testing.We'd like you to share results once you have a word from Microsoft*, we'll be waiting for you.Regards,Nestor C