05-07-2010 12:28 AM
hi
I recently purchased some retail Intel X25-M 80GB SSD from eBay in the USA without thinking about warranty issues.
I only later found out from reading the warranty T&C that Intel might require a proof a purchase. The only proof of purchase is the Paypal invoice the seller has issued me. Will this be sufficient to obtain warranty from Intel? ( the seller can't provide a proper receipt unfortunately)
or can I obtain RMA service based on the drive's serial number information? Has anyone returned a drive to Intel for service before?
any info or help would be appreciated.
05-07-2010 01:41 AM
In europe you definately need the proof of purchase.....
05-07-2010 03:51 AM
I have heard of several who simply went to Intel and they didnt ask for a receipt whatsoever. lets face it, the drive hasnt been out longer than the warranty yet which is something you can bring up if they try and deny it.
05-07-2010 06:08 AM
As i said, in europe at least it dosen't work like that, they need an invoice for any of their high value products, extreme CPUs SSDs Servers etc
05-13-2010 12:00 PM
I can confirm this.
And it gets better: They needed it either scanned or faxed - preferrably faxed.
Yes, the good old fax. Invented around 1870... (http://en.wikipedia.org/wiki/Fax)
Since I purchased my SSD through an online store, all I got was an email with a .pdf.
So I printed that.
And found a working fax somewhere.
Its funny if it was'nt true...
Still don't know whether they will replace the disk or try to fix it. I would MUCH prefer the latter, especially if I can get the content back!
~~DukeP~~