topic Re: Unable to upgrade my firmware for Intel 600P Series 128GB M.2 SSD in Solid State Drives (NAND)

Unable to upgrade my firmware for Intel 600P Series 128GB M.2 SSD

DEngl6 — Thu, 09 Mar 2017 10:30:58 GMT

Unable to upgrade my firmware for Intel 600P Series 128GB M.2 SSD

Run inside NUC6i3SYK Bios SYSKLi35.86A.0057.2017.0119.1758

Update using SSD Firmware Update Tool is missing Kernel module i915 and X11 will not start.

Re: Unable to upgrade my firmware for Intel 600P Series 128GB M.2 SSD

idata — Thu, 09 Mar 2017 15:45:40 GMT

Hello Dave.English

We understand that you're experiencing some problems while trying to update to the latest firmware for your Intel® SSD 600p Series using our Firmware Update Tool.If you're using Windows*, please download and install our latest Intel® SSD Toolbox. You should be able to update your firmware using this tool. - Ihttps://downloadcenter.intel.com/download/26574?v=t ntel® SSD Toolbox Version 3.4.0 (latest).- http://www.intel.com/content/www/us/en/support/solid-state-drives/000006345.html Intel® SSD Toolbox User Guide (Page 27-28).Please post your results, or let us know if you experience issues with this method as well.Best regards,Carlos A.

Re: Unable to upgrade my firmware for Intel 600P Series 128GB M.2 SSD

DEngl6 — Fri, 10 Mar 2017 08:02:26 GMT

We are don't use windows at all, we are all unix / linux in our corp.

Re: Unable to upgrade my firmware for Intel 600P Series 128GB M.2 SSD

idata — Fri, 10 Mar 2017 15:37:22 GMT

Hello Dave.English,

Do you have any different model NUCs, or non-NUC systems capable of supporting the 600p Series that you could use to try and run the Firmware Update Tool in as a workaround?If not, please switch your BIOS to Legacy Mode and disable http://www.intel.com/content/www/us/en/support/boards-and-kits/000006699.html Fast Boot, then try to run the Firmware Update Tool again.If neither of these options work, please let us know.Best regards,Carlos A.

Re: Unable to upgrade my firmware for Intel 600P Series 128GB M.2 SSD

DEngl6 — Mon, 13 Mar 2017 21:28:57 GMT

That's not the issue X11 will not start with the Firmware upgrade tool, Update using SSD Firmware Update Tool is missing Kernel module i915 and X11 will not start.

Re: Unable to upgrade my firmware for Intel 600P Series 128GB M.2 SSD

idata — Mon, 13 Mar 2017 22:19:20 GMT

Hello Dave.English,

We have received similar reports in other OEM platforms. We understand your issue, but were hoping you were able to run the tool on another computer so that it may be used to update the firmware on your drives.Since this is not possible, we'll need to reach out to our additional resources in order to find alternate troubleshooting steps, please keep monitoring this thread.Best regards,Carlos A.

Re: Unable to upgrade my firmware for Intel 600P Series 128GB M.2 SSD

idata — Tue, 14 Mar 2017 17:46:00 GMT

Hello Dave.English,

We're still researching this issue with our additional resources.

In the meantime, you may find the workaround shared by user @mikemurphycs on a similar thread to be helpful: /message/459794# 459794 https://communities.intel.com/message/459794# 459794

Please proceed with caution and make sure to back up any important data before attempting this troubleshooting. Keep in mind that this is not an official fix and has not been tested by us.

If you're unable to use these steps, or it doesn't work for you, please let us know.

Best regards,

Carlos A.

Re: Unable to upgrade my firmware for Intel 600P Series 128GB M.2 SSD

idata — Wed, 22 Mar 2017 17:36:21 GMT

Hi Dave.English,

We would like to check if you were able to follow the instructions on the previous post?Also, we'd like to let you know that we'll be releasing a new update for the FUT.Regards,Nestor C

Re: Unable to upgrade my firmware for Intel 600P Series 128GB M.2 SSD

idata — Thu, 06 Apr 2017 17:10:25 GMT

Hello Dave.English,

We're glad to inform you that a new Firmware Update Tool has been released. This new version should resolve your issues booting to the tool.Please try this download and let us know if your issue has been resolved.- https://downloadcenter.intel.com/download/26491/Intel-SSD-Firmware-Update-Tool Intel® SSD Firmware Update Tool Version 2.2.0Best regards,Carlos A.