topic 1.2 TB Intel SSD 750 Series trouble in Solid State Drives (NAND)

1.2 TB Intel SSD 750 Series trouble

BHalt1 — Thu, 15 Dec 2016 04:21:12 GMT

My PC has been operating properly now for several months with no issues. However, all of a sudden now my motherboard seemingly does not find the Intel 750 SSD on a cold boot. Strangely enough when I remove the SSD from the PCIe slot and place it back, the computer boots into windows (installed on the Intel 750 SSD). This happens every time. In fact, if I let the PC go to sleep, it happens then too. I am wondering if there is something wrong with the SSD? I have gone through and checked/updated all drivers for the SSD and the computer/operating system/SSD seem to work just fine once I remove the SSD and replace it then boot... This is very strange and I am completely lost here. Again, I have only had the hard drive for a few months and I love it, but I need to find out what is causing this issue. Any ideas/help would be greatly appreciated.

Computer Specs:

Intel 6700K

ASUS Z170 Deluxe

GTX 1080

Intel 750 1.2 TB

3440 x 1440 Predator w/g-sync

ASUS AC1900 Network Adapter

Thermaltake Pacific RL360 RGB Water Cooling Kit

32 GB Corsair Vengeance 3000MHz DDR4 RAM

3 - Samsung 950 Pro 256 GB SSD

1 - 1 TB WD 7200 RPM HDD

Re: 1.2 TB Intel SSD 750 Series trouble

idata — Thu, 15 Dec 2016 18:42:24 GMT

Hello Bkhalterman,

We understand the SSD you have is not detected on a cold boot and you need to take it out and put it back in the slot so it can work again.Our recommendation about this situation is to make sure the BIOS is updated.Could you please check what is the latest BIOS version on it?Also, please provide the firmware version of your SSD?Once you have the SSD detected on the operating system, could you please provide us the SMART details of it? You can get them using https://downloadcenter.intel.com/download/26387/Intel-Solid-State-Drive-Toolbox Intel® Solid State Drive ToolboxWe will be waiting for your response.Regards,NC

Re: 1.2 TB Intel SSD 750 Series trouble

BHalt1 — Thu, 15 Dec 2016 23:14:06 GMT

Hello NC,

Thank you for your speedy response. The following requested information is below:

Current BIOS Version : 1902

I am going to upgrade to 2202 now and let you know how that goes.

Current SSD information:

Re: 1.2 TB Intel SSD 750 Series trouble

BHalt1 — Thu, 15 Dec 2016 23:28:40 GMT

After Updating the BIOS. The problem persists. I think it is worth noting a few things:

1. When I restart the machine, the drive is recognized and everything works just fine.

2. Simply removing the SSD and replacing it, makes it work again 100% of the time.

3. Changing the PCIe slot does not affect the symptom.

I really hope you guys can figure this out. I am quite worried about this issue getting worse.

Re: 1.2 TB Intel SSD 750 Series trouble

BHalt1 — Thu, 15 Dec 2016 23:40:26 GMT

I realize now that I may not have given you the firmware version of the Intel 750 SSD. Here it is: 8EV101F0

Model Number of Drive: SSDPEDMW012T4

Re: 1.2 TB Intel SSD 750 Series trouble

idata — Fri, 16 Dec 2016 18:32:32 GMT

Hi Bkhalterman,

Thanks for the information provided, it will really help to determine the situation with your SSD.While we work on this, could you also please send us over the thread the *.csv file from Intel® SSD Toolbox? You need to open the program and click on the export button on the bottom right hand.We will be waiting for your response.Regards,NC

Re: 1.2 TB Intel SSD 750 Series trouble

BHalt1 — Fri, 16 Dec 2016 22:38:00 GMT

I have replied to your email message with the .csv file.

Re: 1.2 TB Intel SSD 750 Series trouble

BHalt1 — Mon, 19 Dec 2016 00:14:15 GMT

'ID''Description''Raw''Normalized''Threshold''Action'ABProgram Fail Count0100Ready for use.ACErase Fail Count0100Ready for use.ADWear Leveling Count7.3E+1099Ready for use.Average erase cycles17Maximum erase cycles31Minimum erase cycles6B8End-to-End Error Detection Count0100Ready for use.C7CRC Error Count0100Ready for use.E2Timed Workload - Media Wear65535100Ready for use.E3Timed Workload - Host Read/Write Ratio65535100Ready for use.E4Timed Workload Timer65535100Ready for use.EAThermal Throttle Status0100Ready for use.Throttle Status0%Throttling Event Count0F0Retry Buffer Overflow Count0100Ready for use.F3PLI Lock Loss Count0100Ready for use.F4NAND Bytes Written320254100Ready for use.F5Host Bytes Written167749100Ready for use.F6Unknown1100Ready for use.Standard SMART Health Info1Temperature25 degree CReady for use.3Available Spare Normalized percentage of the remaining spare capacity available10010Ready for use.5Percentage Used0Ready for use.32Data Units Read7108.68 GBReady for use.48Data Units Written5242.16 GBReady for use.64Host Read Commands1.6E+08Ready for use.80Host Write Commands1.19E+08Ready for use.96Controller Busy Time0Ready for use.112Power Cycles259Ready for use.128Power On Hours661Ready for use.144Unsafe Shutdowns0Ready for use.160Media Errors0Ready for use.176Number of Error Info Log Entries0Ready for use.0Critical Warnings0Ready for use.Available Spare Space has fallen below the threshold0Tempe...

Re: 1.2 TB Intel SSD 750 Series trouble

idata — Mon, 19 Dec 2016 21:51:00 GMT

Hello bkhalterman,

Thanks for all the updates and information provided. We will analize this data and research your issue further. We will post an update to your thread soon.Best regards,Carlos A.

Re: 1.2 TB Intel SSD 750 Series trouble

idata — Wed, 21 Dec 2016 20:49:04 GMT

Hello bkhalterman,

It's important to point out that the requirements for this SSD are that it must be installed in a PCIe* slot that will support PCIe* Generation 3.0 by 4 lanes (PCIe* NVMe* 3.0 x4). While the drive is backwards compatible with older generations, and will work with less PCIe* lanes, lower performance and issues would be expected.

In your particular motherboard, only the 2nd, 5th, and 7th PCIe* slots meet (and exceed) these requirements. All other slots are PCIe* 2.0 by 1 lane.

- http://dlcdnet.asus.com/pub/ASUS/mb/LGA1151/Z170-DELUXE/E10627_Z170_DELUXE_UM_V2_WEB.pdf?_ga=1.171611238.711913723.1473101772 ASUS* Z170-Deluxe User Guide (Page 33, Section 1.2.5).

Also, this video has a lot of information that could help (they talk about slot placement at around 8:45):

- Youtube: https://www.youtube.com/watch?v=98sIvXCADJI Installing the Intel SSD 750 Series PCIe*.

Note: Any links provided for third party tools or sites are offered for your convenience and should not be viewed as an endorsement by Intel® of the content, products, or services offered there. We do not offer support for any third party tool mentioned here.

Please let us know if this helps.

Best regards,

Carlos A.

Re: 1.2 TB Intel SSD 750 Series trouble

BHalt1 — Thu, 22 Dec 2016 05:52:05 GMT

As mentioned before, I have already tried other PCIe slots. As an example, slot 7. In fact, the SSD is currently in slot 7 and I still need to remove the SSD and replace it in order to boot.

I watched that youtube video and many other when deciding to buy the SSD. I know I have it installed correctly. So I don't think that's it.

I have wondered if there is something wrong with the motherboard. But, I am not sure. All other devices work fine when plugged into the same PCIe slots where the SSD does not work fine. Including the gpu. I have been swapping things around like crazy trying to figure this very strange issue out.

I am tempted to buy another drive to see if that works... Maybe clone this one onto the new drive if it does and then request a refund for the existing one... Not sure if that is possible. I guess I haven't done this yet because of the risk that the SSD is fine and then I will be stuck with two SSD NVME drives. That would be awesome but needlessly expensive.

I don't really know another way to troubleshoot the problem.

Re: 1.2 TB Intel SSD 750 Series trouble

idata — Fri, 23 Dec 2016 20:28:26 GMT

Hello bkhalterman,

I don't believe that replacing the drive would resolve the issue.This seems to be a timing issue between your motherboard and the SSD, to the point that the system wakes up faster than, or fails to wake up the drive.The next thing for us to try here, will be to disable any fast boot options that your motherboard offers either through the BIOS or as well as the OS. Motherboard:ASUS* UEFI BIOS Utility > Advanced Mode > Boot > Boot Configuration > Fast Boot.Windows*:- Control Panel > Power Options > "Choose what the power buttons do" > "Change settings that are currently unavailable." > Under "Shutdown settings", uncheck "Turn on fast startup".We hope this makes a difference. If not, you may want to engage ASUS*, since the Z170 chipset is not on our tested/compatible list for this SSD. Since it's a newer chipset, it should work, but it might need some additional settings from a motherboard perspective.- http://www.intel.com/content/www/us/en/support/solid-state-drives/consumer-ssds/000005729.html Tested Compatible Motherboards with the Intel® SSD 750 Series.- http://www.intel.com/content/www/us/en/support/solid-state-drives/000005956.html Physical Installation Instructions for Intel® Solid State Drive 750 Series.Best regards,Carlos A.

Re: 1.2 TB Intel SSD 750 Series trouble

CKlei2 — Mon, 26 Dec 2016 00:20:48 GMT

I've got a Asus Z170-WS with 750 U.2,got windows installed and ran fine for a couple of days. Went into sleep mode and the drive is gone.

Re: 1.2 TB Intel SSD 750 Series trouble

SChaa — Mon, 26 Dec 2016 10:28:45 GMT

I have the same probleme with asus Z170....disappointed with intel...

Re: 1.2 TB Intel SSD 750 Series trouble

SChaa — Mon, 26 Dec 2016 10:42:33 GMT

I have the same probleme with Asus mother board Z170 gaming pro. (Intel M2 SSD 530 series 240 Go). disappointed....

Os: Win7 64bit sp1 (More problemes with win 10, "catastrophic result")

Intel SSD 530 Serie 240Go (M) (Latest pilot with Intel drive update utility/ and Intel solid state drive toolbox)

Mother board: ASUS z170 GAMING/ Aura.

Chipset: Intel 100 Serie/C230 Chipset family sata AHCI controller.

Processor: Intel CORE I7-6700 CPU.

GPU: Asus strix GTX 1070.

Bios latest version update from the official site Asus (Asus support said that the are no probléme of compatibilitie between this new génération of mother board and the intel SSD).

Re: 1.2 TB Intel SSD 750 Series trouble

idata — Mon, 26 Dec 2016 16:05:09 GMT

Hello christianklein & Amiralsed,

Have you tried the suggestions provided already?

This situation seems to be related to a timing problem, so disabling fast boot (On BIOS) or under Windows* (Control Panel > Power Options > "Choose what the power buttons do" > "Change settings that are currently unavailable." > Under "Shutdown settings", uncheck "Turn on fast startup") will help on the resolution of this.

Also please let us know the BIOS is updated and make sure to have the latest NVMe* drivers installed, https://downloadcenter.intel.com/download/26451/Intel-SSD-Data-Center-Family-for-NVMe-Drivers found in this link.

We will be waiting for your responses.

Regards,

Re: 1.2 TB Intel SSD 750 Series trouble

CKlei2 — Mon, 26 Dec 2016 16:50:02 GMT

My OS in on the drive, I cant get to the control panel!!

Re: 1.2 TB Intel SSD 750 Series trouble

idata — Mon, 26 Dec 2016 17:09:14 GMT

Hi Christianklein,

Thanks for your response. Since your SSD is no longer able to boot up the OS, can you confirm if the BIOS option for "fast boot" is disabled?We also have another /thread/109524 thread about this same situation, so we will be using this one only, for your reference.In your case, since the drive is no longer detected by the BIOS, do you by any chance have any other U.2 SSD to try? Or, do you have any other system where to test this SSD?What happens if you unplug the SSD and put it back in and power on the system? (Let us know if it recognizes again)Have you tried to power cycle your computer? (Power off the system, unplug the power cable and press + hold the power button for at least 20 seconds).We will be waiting for your response.Regards,NC

Re: 1.2 TB Intel SSD 750 Series trouble

CKlei2 — Mon, 26 Dec 2016 17:25:05 GMT

Yep, Fast Boot is disabled.

No I don't have another $800.00 drive just sitting around.

No I don't have another $400.00 mother board just sitting around.

I've tried:

Reloading BIOS

Resitting CMOS

New power cable to ssd

Pulling the GPU

Diskpart, did not see the drive

Unplugging the power cord for 10 min

Power cycle the computer

I've even tried fairy dust.

Re: 1.2 TB Intel SSD 750 Series trouble

idata — Mon, 26 Dec 2016 18:45:10 GMT

Hi Christianklein,

In this case, we do suggest you to get in touch with our http://www.intel.com/content/www/us/en/support/contact-support.html# @18 support department (Via e-mail, chat or phone), so they can further assist you.Regards,NC