topic Re: Firmware Update - Brick SSD -G2 in Solid State Drives (NAND)

Firmware Update - Brick SSD -G2

idata — Mon, 22 Oct 2012 14:27:39 GMT

Hello,

Drive = Intel G2 X25 80gig.

Download latest Intel toolbox and firmware update utility, install.

Run

Says SSD in IDE mode.

Reboot to BIOS change back to AHCI (was on AHCI when system was setup)

Back in windows

Run Update Utility, says AHCI and can proceed with Firmware update.

Drive begins to update firmware.

Desktop icons and all menus disappear (like an explorer crash)

System then BSOD

SSD is now no longer seen by BIOS.

Have tried going back to IDE/Compatibile mode, restart, no SSD detected.

Switch back to AHCI save and restart, No SSD detected.

Any recovery for this? or have to RMA?

Re: Firmware Update - Brick SSD -G2

idata — Fri, 26 Oct 2012 07:48:40 GMT

Hi apocbane, did you find a solution to this?

I have a similar situation, i installed a second, identical SSD - also the X25 G2, to run raid, the SSD died, and i haven't been able to see it in the BIOS since, i suspect we probably have a similar corruption...

Re: Firmware Update - Brick SSD -G2

idata — Fri, 26 Oct 2012 14:50:31 GMT

Hey Tim,

Sadly I don't think there is much we can do other than RMA. Maybe if the drive was still seen by the BIOS it would be recoverable, but since not, no actions can really happen.

I installed my OS on another drive and moved on. This isn't the first problem with Intel's firmware updates on these drives.

http://slickdeals.net/?sdtid=5372616&sdfpid=81850&sdfid=9&lno=11&trd=http communities intel com threa&u2=http://communities.intel.com/thread/11433 http://communities.intel.com/thread/11433

http://slickdeals.net/?sdtid=5372616&sdfpid=81850&sdfid=9&lno=12&trd=http+hardforum+com+showthread+ph&u2=http://hardforum.com/showthread.php%3Ft%3D1463831 http://hardforum.com/showthread.php?t=1463831

http://slickdeals.net/?sdtid=5372616&sdfpid=81850&sdfid=9&lno=13&trd=http+forums+hexus+net+scan+care+&u2=http://forums.hexus.net/scan-care-hexus/174102-intel-x25-m-g2-drives-trim-firmware-v1-4-might-brick-drive.html http://forums.hexus.net/scan-care...drive.html

http://slickdeals.net/?sdtid=5372616&sdfpid=81850&sdfid=9&lno=14&trd=http communities intel com messa&u2=http://communities.intel.com/message/71383# 71383 http://communities.intel.com/message/71383# 71383

Re: Firmware Update - Brick SSD -G2

JAMES_J_Intel — Tue, 06 Nov 2012 02:02:03 GMT

I'm sorry for the trouble you are experiencing.

Not all issues posted to this community receive the prompt peer support that you might need. In lieu of waiting for assistance, I would like to suggest you contact http://www.intel.com/p/en_US/support Intel Customer Support for the troubleshooting and/or warranty support required.

Thank you.

Re: Firmware Update - Brick SSD -G2

idata — Tue, 06 Nov 2012 22:01:50 GMT

Thank you Jim.

I've proceeded with the RMA after talking with support.

For others:

I believe the root cause to be it being a drive i used for Win 7 OS. Trying to flash via windows wasn't the best idea.

If you plan to flash the firmware on this drive and are using windows 7 actively on it, i'd go the downloadable CD route.

Booting to a CD should free any type of locks on data sectors and enable the drive to be flashed successfully.

Normally this is my standard route for all flashes (through boot, not OS)