topic Re: Intel PCIe NVMe SSD stops powering after reboot in Solid State Drives (NAND)

Intel PCIe NVMe SSD stops powering after reboot

MGrah1 — Fri, 15 Jul 2016 10:33:00 GMT

Hi Support,

I have recently purchased a Intel PCIe NVMe SSD 400GB drive.

It works until reboot then stops being detected by the Mobo. The lights on the unit also don't turn on.

I have updated the firmware to the latest, removed all USB drives and ensured its in a PCIe x4 slot.

I have to remove and re-seat the unit to get it to work again. (I'm guessing residual power?)

The Mobo also has the latest drivers.

My system is as follows. Hope you can help, thanks!

Intel i7-3770

Asus P8Z77-V Pro

32GB DDR3 RAM

Nvidia GTX 1080

For troubleshooting I have disconnected all other drive.

Re: Intel PCIe NVMe SSD stops powering after reboot

idata — Fri, 15 Jul 2016 14:40:08 GMT

Carcus,

We will be glad to assist you with this situation, we just need to know the model of the SSD you have.Please also make sure, since you mentioned this is an NVMe drive, to have the latest driver installed, https://downloadcenter.intel.com/download/23929/Intel-SSD-Data-Center-Family-for-NVMe-Drivers here is the link.We will be waiting for your response.NC

Re: Intel PCIe NVMe SSD stops powering after reboot

MGrah1 — Fri, 15 Jul 2016 22:47:22 GMT

The drive is SSDPEDMW400G4X1

If the BIOS doesnt recognise the drive a windows driver wont help will it?

Re: Intel PCIe NVMe SSD stops powering after reboot

idata — Mon, 18 Jul 2016 21:00:23 GMT

Carcus,

According to the SSD you have, it is recommended, as you did already, to have it installed in a PCIe x4 slot. Now, after checking your motherboard, we can notice it comes with the following:2 x PCIe 3.0/2.0 x16 (x16 or dual x8)1 x PCIe 2.0 x16 (x4 mode, black)Could you please try one of the PCIe 3.0/2.0 x16? - This just to verify if the SSD works better in a different slot.Also, could you try a power cycle in the computer before powering one the computer again? (Disconnect the power cable and press and hold the power button for 20 seconds).We will be waiting for your response.NC

Re: Intel PCIe NVMe SSD stops powering after reboot

MGrah1 — Tue, 19 Jul 2016 11:34:42 GMT

Hi Support,

I have tried the card in both slots with the same result.

Once I full power cycle it works again for a period then again stops working. Thanks

Re: Intel PCIe NVMe SSD stops powering after reboot

idata — Tue, 19 Jul 2016 19:51:02 GMT

Carcus,

Thanks for the quick reply. We would like to know if there is any way for you to test the SSD in a different computer, this in order to discard there is a configuration problem with the computer you are using, if it is difficult for you at the moment, please contact our http://www.intel.com/content/www/us/en/support/contact-support.html# @16 support department for further assistance on this.We will be waiting for your response.NC

Re: Intel PCIe NVMe SSD stops powering after reboot

WAcke — Tue, 19 Jul 2016 23:26:09 GMT

I have been banging my head against the wall with exactly the same problem on a different system:

with 2 of these SSD's:

Asus X99-Deluxe II

Intel 5690X

64GB RAM

Nvidia GTX 970

ASUS Bios 0801

Very simply, drive works fine until the system is powered off. When powered back on, the LED is NOT lit and BIOS does not recognize the drive at all. If I power off the PC and move the drive to any other PCIe slot, all works fine until the next power cycle. Note this is not the boot drive. I have another manufacturer's PCIe NVMe drive as the boot drive and it has been working flawlessly.

Intel tech support has been amazingly responsive. They have swapped out the drives and the problem remains. 😞

It may be a firmware issue in the SSD, but my gut tells me this is an ASUS BIOS problem.

Re: Intel PCIe NVMe SSD stops powering after reboot

idata — Wed, 20 Jul 2016 21:35:27 GMT

Carcus,

Could you please share the BIOS version installed in your motherboard?Could you also check if the BIOS is setup with fast boot= disabled?ChangoM,Please check your private message for further assistance on this.Thanks.NC

Re: Intel PCIe NVMe SSD stops powering after reboot

MGrah1 — Fri, 22 Jul 2016 11:59:02 GMT

Hi,

I have the latest bios version and tried the fast boot disable thing.

If my mobo and cpu are just too old happy to upgrade.

Is there a list of cpu's and I guess more importaintly mobos that are compatiable with the drive?

Re: Intel PCIe NVMe SSD stops powering after reboot

idata — Fri, 22 Jul 2016 16:31:54 GMT

Carcus,

Thanks for the information provided, in order for you to check the compatible motherboards, please click this http://www.intel.com/content/www/us/en/support/solid-state-drives/consumer-ssds/000005729.html link, let us know please.NC

Re: Intel PCIe NVMe SSD stops powering after reboot

idata — Fri, 29 Jul 2016 23:08:35 GMT

Carcus,

We are following up on this thread and we would like to know if you require any further assistance?We will be waiting for your response.NC

Re: Intel PCIe NVMe SSD stops powering after reboot

WAcke — Fri, 29 Jul 2016 23:23:59 GMT

I'm not Carcus, but my problem remains unresolved: BIOS does not see SSD after restart.

Re: Intel PCIe NVMe SSD stops powering after reboot

idata — Mon, 01 Aug 2016 16:02:01 GMT

ChangoM,

We understand you have tried different systems, were these systems built with the same motherboard on it?Could you confirm if you tested the SSDs in a total different system?Could you contact Asus* and ask for a list of validated SSDs you can install on the board you have?We will be waiting for your response.NC

Re: Intel PCIe NVMe SSD stops powering after reboot

WAcke — Wed, 03 Aug 2016 10:55:52 GMT

NC,

Currently I am only able to test on one system. According to ASUS Qualified Vendor List for the X99 Deluxe-II:

DC 750 Series 400GB

is supported in the section on PCIE SSDs. See:

http://dlcdnet.asus.com/pub/ASUS/mb/LGA2011/X99-DLX_II/X99-Deluxe_II_Devices_QVL.pdf?_ga=1.201442578.228129435.1436411292 http://dlcdnet.asus.com/pub/ASUS/mb/LGA2011/X99-DLX_II/X99-Deluxe_II_Devices_QVL.pdf?_ga=1.201442578.228129435.143641129…

Re: Intel PCIe NVMe SSD stops powering after reboot

idata — Wed, 03 Aug 2016 22:28:59 GMT

ChangoM,

Could you please check if in the BIOS there is an option for fast boot?, if so, please disable it.Also, could you please share more specs of your system? If possible, the brand of your power supply and wattage.We will be waiting for your response.NC

Re: Intel PCIe NVMe SSD stops powering after reboot

WAcke — Fri, 05 Aug 2016 10:29:37 GMT

NC,

Problem seems to have been completely resolved with the removal from the system of an internal sata drive dock for hot swapping bare sata drives. It was the disconnection of the power to the dock that resolved the problem. Seems very strange, but I am happy to be able to use the Intel SSD's in my system. Thank you for the help.

Re: Intel PCIe NVMe SSD stops powering after reboot

idata — Fri, 05 Aug 2016 16:26:09 GMT

ChangoM,

We are very glad to hear the situation was fixed by removing the internal SATA drive dock. Please in case you need further assistance just let us know, we are here to help.NC