topic Re: DC S3700 with ASSERT_A368 & logic disable in Solid State Drives (NAND)

DC S3700 with ASSERT_A368 & logic disable

KMarb — Mon, 20 Jun 2016 18:40:37 GMT

Hi There,

I have a DC S3700 I bought from someone and it functioned well until just a few days ago when its capacity dropped to 8.4 MB and my computer wouldn't boot.

I connected it to a windows pc to see if the SSD toolbox software would help and the buttons were greyed out so I couldn't do a format or a firmware update.

I then downloaded the SSD Datacenter Tool to see that would help and I find that the drive serial number is "ASSERT_A368" and it has ancient firmware on it version 5DV10250.

ISDCT says "Selected drive is in a disable logical state." and I can't format the drive or update the firmware using ISDCT and I get the "disable logical state" error again.

Is there a way to fix this?

Thanks!

Karl

Re: DC S3700 with ASSERT_A368 & logic disable

idata — Mon, 20 Jun 2016 21:39:59 GMT

Karrrl,

According to error you are getting with this SSD: "ASSERT_A368" disable logical state, we need to inform you we do not have a way to recover the SSD.Also we would like to inform you about the warranty: "Intel warrants to the purchaser of the Product specified above in its original sealed packaging ("Original Purchaser") and to the purchaser of a computer system built by an Original Purchaser containing the Product ("Original System Customer")".You can check the document in this http://www.intel.com/content/dam/support/us/en/documents/ssdc/hpssd/sb/dcs3700warranty.pdf link.In case you would like to get further assistance, you can always contact us in any of these http://www.intel.com/content/www/us/en/support/contact-support.html# @16 optionsNC

Re: DC S3700 with ASSERT_A368 & logic disable

idata — Mon, 27 Jun 2016 22:30:38 GMT

Karrrl,

We are following up and we would like to know if you were able to get in contact with our support center?We will be waiting for your response.NC