topic Re: Intel 750 1.2 TB PCIE card not working in Solid State Drives (NAND)

Intel 750 1.2 TB PCIE card not working

DFami — Fri, 03 Jun 2016 06:25:07 GMT

I have been using a 750 1.2tb pcie ssd with a GA-Z170XSOC FORCE motberboard for the past week with no problems (as a storage device, not boot) but then this morning when powering the computer on, the card no longer shows up in Win10.

I had a look and there are no activity/power lights coming from the card, although I can feel that the card is warm.

In the bios i also no longer see INTEL SSD as a boot option (not that I was using it as a boot device, but it had always appeared as a selectable drive).

I have tried all the PCIE slots on the board, with and without additional cards (GFX, network etc).

Does anyone have any suggestions?

Thanks,

Modstereo

Re: Intel 750 1.2 TB PCIE card not working

idata — Fri, 03 Jun 2016 15:54:10 GMT

Hello Modstereo,

Here are a few things you can check about this issue:

- Was there any change or event around the time this issue started? (Power Outage, Hardware change, new software, system updates, etc.)

- Confirm that the SSD is in a PCIe* 3.0 x4 Slot.

- Go to Device Manager - Storage Controllers and check if the https://downloadcenter.intel.com/download/23929/Intel-SSD-Data-Center-Family-for-NVMe-Drivers?product=79678 Intel® SSD Data Center Family for NVMe Drivers is displayed, it shows as Intel® SSD P3700/P3600/P3500/750 Series. You could also check if the drive is shown in Computer Management - Disk Management.

- Is the drive detected by the management apps https://downloadcenter.intel.com/download/18455/Intel-Solid-State-Drive-Toolbox?product=79678 Intel® SSD Toolbox, or https://downloadcenter.intel.com/download/23931/Intel-SSD-Data-Center-Tool?product=79678 Intel® SSD Data Center Tool?

Re: Intel 750 1.2 TB PCIE card not working

DFami — Sat, 04 Jun 2016 05:09:31 GMT

Hey JB,

Thanks for the reply.

-No hardware or software changes. Computer was powered off overnight, connected to a UPS.

-Have tried the card in two x16 slots and two x8 slots, all of them are PCIE 3.0 slots.

-Device is not shown in DeviceManager, Disk Management or in the Intel SSD Toolbox.

I have just tested the card in another computer in a x8 PCIE 3.0 slot and it also does not show up in Windows or BIOS.

Re: Intel 750 1.2 TB PCIE card not working

jsing21 — Sun, 05 Jun 2016 01:48:11 GMT

Disconnected your PCI-E SSD Device After that Clean Dust then re-Install it I Hop this will be Work

Re: Intel 750 1.2 TB PCIE card not working

idata — Tue, 07 Jun 2016 00:36:41 GMT

Hello Modstereo,

Since the issue persists after all these actions, we advise you to http://www.intel.com/content/www/us/en/support/contact-support.html Contact Support so one of our specialists can provide further assistance.

Re: Intel 750 1.2 TB PCIE card not working

DFami — Thu, 09 Jun 2016 04:36:20 GMT

thankyou yes card had died, I have returned under warranty now

Re: Intel 750 1.2 TB PCIE card not working

idata — Thu, 09 Jun 2016 16:54:30 GMT

We are glad to know you engaged our support center and the situation has been resolved. This information will be a helpful reference for other users as well.