topic Re: error code 19 when updating firmware on S2500 (tool box 3.3.4) in Solid State Drives (NAND)

error code 19 when updating firmware on S2500 (tool box 3.3.4)

LGran — Mon, 18 Apr 2016 15:05:15 GMT

I can't update firmware on S2500.

I tried toolbox 3.3.3 and 3.3.4

The actual firmware is RG20.

There is 2 SSD S2500 in RAID1.

Booth drives show a fast degradation at 83% (within 1 year and low usage 1.7Tb)

Same issue with both drives.

Re: error code 19 when updating firmware on S2500 (tool box 3.3.4)

idata — Mon, 18 Apr 2016 21:55:49 GMT

mailto:luc@informalg.ca luc@informalg.ca,

Could you please share some screenshots of the error you are having with the firmware update?

We would like to investigate on this and provide you the best resolution.

Re: error code 19 when updating firmware on S2500 (tool box 3.3.4)

LGran — Mon, 18 Apr 2016 23:06:10 GMT

Both disks have the same problem.

Re: error code 19 when updating firmware on S2500 (tool box 3.3.4)

idata — Tue, 19 Apr 2016 16:03:19 GMT

I believe you cannot do a firmware update while the drives are in RAID. Can you try to https://downloadcenter.intel.com/download/18363/Intel-SSD-Firmware-Update-Tool Download Intel® SSD Firmware Update Tool

If you then create a CD or USB drive and switch to AHCI in the bios (No RAID) and boot to the Firmware update tool, You'll likely be able to update.

Please remember to enable RAID again before booting the operating system.

Note: there is some risk here if the system is using RAID 0 and the system accidentally boots to the drives while in AHCI.

Re: error code 19 when updating firmware on S2500 (tool box 3.3.4)

LGran — Tue, 19 Apr 2016 19:40:23 GMT

I already update a firmware on drives in RAID1, without problem.

There are 2 things in this case. The firmware issue and a very fast degradation of the drives; both à 83% in 1 year, with a small use of the drive.

Re: error code 19 when updating firmware on S2500 (tool box 3.3.4)

idata — Fri, 22 Apr 2016 20:19:28 GMT

mailto:luc@informalg.ca luc@informalg.ca,

Could you please download the latest version of the Intel® Solid State Drive Toolbox and let us know if the error still shows up?

Version: 3.3.5

Link: https://downloadcenter.intel.com/download/18455/Intel-Solid-State-Drive-Toolbox Download Intel® Solid State Drive Toolbox

Re: error code 19 when updating firmware on S2500 (tool box 3.3.4)

idata — Thu, 28 Apr 2016 19:25:25 GMT

mailto:luc@informalg.ca luc@informalg.ca,

We would like to know if you still require more assistance or if the latest version worked for you.

Please let us know.

Re: error code 19 when updating firmware on S2500 (tool box 3.3.4)

LGran — Fri, 16 Sep 2016 21:50:19 GMT

As a follow up, now the drives are at 73% wear out, and one drive just fail.

All the S2500 that I sold, show a premature wear out %.

I guess that they will fail soon like the 320 series.

Re: error code 19 when updating firmware on S2500 (tool box 3.3.4)

idata — Mon, 19 Sep 2016 12:43:46 GMT

Hello mailto:luc@informalg.ca luc@informalg.ca,

It seems the drives keep dropping the wear out level, this basically goes directly with the workload you put on the drive; however, this is dropping fast. We suggest you to contact our support department in the following https://customercare.intel.com/?lang=en-US link, they will further assist you with this situation.Regards,NC

Re: error code 19 when updating firmware on S2500 (tool box 3.3.4)

idata — Mon, 26 Sep 2016 20:00:24 GMT

Hello mailto:luc@informalg.ca luc@informalg.ca,

We would like to know if you were able to get in contact with our support team or if you require any other assistance from us?We will be waiting for your response.Regards,NC