https://community.solidigm.com/t5/solid-state-drives-nand/i-requested-a-service-request-for-my-ssd-and-what-should-i-do/m-p/17569#M6707 <P>Yes, please wait for response from support agent </P> Wed, 06 Jan 2016 10:01:23 GMT Johnny_Y_Intel 2016-01-06T10:01:23Z https://community.solidigm.com/t5/solid-state-drives-nand/i-requested-a-service-request-for-my-ssd-and-what-should-i-do/m-p/17568#M6706 <P>I received an e-mail from intel which told me that my request status has changed. Now the status is "Open". So... what should I do now? Just wait?</P> Wed, 06 Jan 2016 09:08:20 GMT https://community.solidigm.com/t5/solid-state-drives-nand/i-requested-a-service-request-for-my-ssd-and-what-should-i-do/m-p/17568#M6706 idata 2016-01-06T09:08:20Z https://community.solidigm.com/t5/solid-state-drives-nand/i-requested-a-service-request-for-my-ssd-and-what-should-i-do/m-p/17569#M6707 <P>Yes, please wait for response from support agent </P> Wed, 06 Jan 2016 10:01:23 GMT https://community.solidigm.com/t5/solid-state-drives-nand/i-requested-a-service-request-for-my-ssd-and-what-should-i-do/m-p/17569#M6707 Johnny_Y_Intel 2016-01-06T10:01:23Z https://community.solidigm.com/t5/solid-state-drives-nand/i-requested-a-service-request-for-my-ssd-and-what-should-i-do/m-p/17570#M6708 <P>Hello,</P><P></P><P>As yanqiang mentioned, if you have a support ticket open it is better to wait for a support agent to contact you.</P><P></P><P>Additionally, you can check the <A href="http://www.intel.com/content/www/us/en/support/contact-support.html" rel="nofollow noopener noreferrer">http://www.intel.com/content/www/us/en/support/contact-support.html</A> Contact Support website and look for direct contact methods available in your region, such as chat or phone. This way you can get in touch with a support agent and check the current status of your case.</P> Wed, 06 Jan 2016 18:13:03 GMT https://community.solidigm.com/t5/solid-state-drives-nand/i-requested-a-service-request-for-my-ssd-and-what-should-i-do/m-p/17570#M6708 jbenavides 2016-01-06T18:13:03Z