topic Re:"This drive is no longer supported." in Solid State Drives (NAND)

"This drive is no longer supported."

IronRodriguez — Thu, 19 May 2022 17:12:14 GMT

halp.

Re:"This drive is no longer supported."

JosafathB_Intel — Fri, 20 May 2022 16:26:56 GMT

Hello, IronRodriguez

Thank you for contacting Intel® Memory and Storage support.

This issue is related to the Intel® SSD 600p Series, and we will move your thread to the Solid State Drives (NAND) support community.

Thank you for your patience and understanding.

Best regards.

Jos B.

Intel® Customer Support Technician

Re:"This drive is no longer supported."

JosafathB_Intel — Fri, 20 May 2022 18:30:02 GMT

Hello, IronRodriguez.

Thank you for contacting Intel® Memory and Storage support.

As we understand, you are requesting support related to your Intel® SSD 600p Series. If we inferred correctly, please, review the following information:

1- You should not use the Intel® Memory and Storage Tool with your NAND SSD, but the Solidigm™ Storage Tool that you can download from here:

https://www.intel.com/content/www/us/en/download/715595/solidigm-storage-tool-intel-branded-nand-ssds.html

For more information, visit The Solidigm™ Storage Tool (Intel® branded NAND SSDs) article https://www.intel.com/content/www/us/en/support/articles/000090126/memory-and-storage.html

Intel's NAND SSD business has been acquired by Solidigm™, visit the Intel Newsroom for details.

The Solidigm™ Storage Tool (Intel® branded NAND SSDs), a.ka. SST, supports Intel branded NAND SSDs. The Intel Memory and Storage (Intel MAS) will no longer support Intel branded NAND SSDs with their 2.0 release. The SST continues to supply GUI and CLI interfaces, all features and functions as Intel MAS did.

One key difference will be keywords used in the CLI. The executable name is now sst.exe, replacing intelmas.exe (plus any other references to Intel). An example is below, consult the SST User Guide for more.

Tool Command

Intel MAS intelmas.exe show -intelssd

SST sst.exe show -ssd

2- Based on the Firmware Versions for Intel® Solid State Drives and Intel® Optane™ Memory article https://www.intel.com/content/www/us/en/support/articles/000017245/memory-and-storage.html

you have already installed the latest version of the firmware for your SSD.

We hope you find this information helpful.

We will follow up with you again on Wednesday, the 25th of May 2022, if we do not receive an answer from you. Please, let us know if you would like to schedule a different date for the follow-up.

Best regards.

Jos B.

Intel® Customer Support Technician.

Re:"This drive is no longer supported."

JosafathB_Intel — Wed, 25 May 2022 16:27:08 GMT

Hello, IronRodriguez.

Greetings from the Intel® Memory and Storage support.

We were reviewing your community thread, which is related to your Intel® SSD 600p Series.

We would like to know if you need further assistance.

We will follow up with you again on Monday, the 30th of May 2022, if we do not receive an answer from you. Please, let us know if you would like to schedule a different date for the follow-up.

Best regards.

Jos B.

Intel® Customer Support Technician.